Customer Think

DECEMBER 11, 2022

Fostering long-term interpersonal relationships with customers should be the prime objective of your business. Even if your products are excellent and you are giving 100% effort but still seeing a dip in customer retention rate, then you must […].

Customer Retention 132

Customer Retention Customer Satisfaction Customer Loyalty 132

Callminer

OCTOBER 27, 2022

A solid core of loyal customers is essential to any growing company. Read on for our list of strategies to improve CX and boost retention.

Customer Retention 207

Customer Retention CX 207

Intercom, Inc.

OCTOBER 4, 2022

A few years ago, we published The Customer Retention Starter Kit which helped thousands of businesses retain more customers over the long term. Today, we’re launching a completely refreshed guide to help you engage, nurture, and retain more customers in the modern age. Retain more customers for long-term success.

Customer Retention 118

Customer Retention Start-ups Customer Loyalty Customer Experience 118

C3Centricity

AUGUST 1, 2023

Customer retention is essential for the long-term success of any business. We all know that happy customers are more likely to make […] The post The Customer Retention Goldmine: How to Keep Customers Happy and Drive Exponential Growth first appeared on c3centricity.

Customer Retention 118

Customer Retention Customer Relationship Customer Feedback Customer Loyalty 118

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer Retention 103

Customer Retention CRM Customer Relationship Management Customer Loyalty 103

Callminer

JULY 26, 2023

Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.

Customer Retention 342

Customer Retention 342

Customer Think

AUGUST 29, 2021

When you have invested the time and money to acquire a brand-new customer, you lose on the full revenue capacity of that individual if they leave, or churn, earlier than preferred. By minimizing the rate of churn, companies prosper and grow quicker. When most companies think about how to speed up growth, generally their first […].

Customer Retention 139

Customer Retention Customer Loyalty 139

Customer Think

APRIL 16, 2023

With ongoing shifts in the economic climate, customer retention continues to be a main focus—and in many cases, it has become even more important in 2023. According to a report by Twilio, in the face of recession, 67% of businesses are shifting focus from customer acquisition to customer retention.

Customer Retention 111

Customer Retention Customer Acquisition Customer Loyalty Technology 111

Experience Investigators

NOVEMBER 7, 2023

If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it. And this is about more than just customer service. That’s why the most successful companies prioritize customer retention and loyalty alongside acquisition.

Customer Retention 98

Customer Retention Social Media Customer Loyalty Start-ups 98

Help Scout

AUGUST 22, 2023

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior. Read the full article

Customer Retention 89

Customer Retention Customer Loyalty 89

Customer Think

FEBRUARY 22, 2023

All companies want to build products and deliver support that delights customers. But there’s often a disconnect between what business leaders think customers want and what customers actually need. Using intuition or instinct to guess what customers need rarely works. fail […]

Customer Retention 132

Customer Retention CX Innovation Customer Experience 132

Customer Think

FEBRUARY 13, 2023

Leverage customer data and learn from segments to GROW RELATIONSHIPS WITH CUSTOMERS through your DTC channel. If you’re a marketer, it’s important to focus on acquiring the right customers. So how do you know who the right customers […]

Customer Retention 128

Customer Retention Customer Loyalty Technology Technology 128

Customer Think

DECEMBER 19, 2021

In a world where the competition for consumer’s attention is fiercer than ever and consumers have increasing control over what reaches them, brands’ communications have to be as relevant as possible. One-size-fits-all messages will quickly be blocked or ignored.

Customer Retention 124

Customer Retention Technology Technology 124

ECXO

MARCH 15, 2024

How to Avoid the Sins Poor customer retention: Often, this pitfall is a result of not listening to customers. When customers feel unheard or undervalued, they are likely to take their business elsewhere. Actively seeking and acting on customer feedback can significantly improve customer retention.

Customer Experience 290

Customer Experience Net Promoter Score VOC Innovation 290

Customer Think

JANUARY 26, 2022

We are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices. Reading provides so much more than just knowledge. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude.

Customer Retention 111

Customer Retention Customer Experience Customer Loyalty 111

ECXO

JUNE 13, 2023

According to the survey, about 50 percent of organizations that use real-time analytics say they have measured an increase in customer retention, loyalty and revenue growth. Almost 75 percent have increased spending on real-time customer analytics.

Predictive Analytics 401

Predictive Analytics Government Sales Customer Retention 401

eglobalis

AUGUST 19, 2024

Limited Predictive Power NPS does not consistently correlate with key business outcomes such as revenue growth or customer retention. Failure to Identify Root Causes Without qualitative data, NPS fails to uncover the underlying reasons for customer dissatisfaction or loyalty, making it difficult to implement effective improvements.

NPS 308

NPS Net Promoter Score VOC Actionable Insights 308

ECXO

JULY 10, 2024

Customer Satisfaction (CSAT) : Evaluates satisfaction with specific interactions. Customer Lifetime Value (CLV) : Estimates long-term revenue potential from a customer. Revenue Growth : Tracks growth attributed to customer experience initiatives.

Sentiment Analysis 374

Sentiment Analysis Customer Feedback NPS Net Promoter Score 374

ECXO

NOVEMBER 25, 2024

It encompasses customer retention, market competitiveness, and operational efficiency. ROI Indicators to Measure: Will the feature reduce churn or attract new customers? Instead, they developed a modular analytics solution, balancing feasibility with market relevance. Can it create cross-sell or upsell opportunities?

B2B 391

B2B Engineering Innovation CRM 391

Inside Customer Service

JUNE 16, 2022

The vice president was talking about his company's customer service team. His primary concern was customer retention. He worried that employees were too transactional and didn't work hard enough to retain customers. Customer service reps didn't always see the big picture. "I want them to be more proactive."

Customer Service 192

Customer Service Customer Retention Start-ups Customer Satisfaction 192

Intercom, Inc.

SEPTEMBER 10, 2020

According to Mark, customer retention is a far better indicator of success: . How to spot the leading indicators for customer renewal. By definition, customer retention takes a long time for software companies to figure out, because it might take up to a year to know whether a customer will renew or not.

Customer Retention 226

Customer Retention Sales Customer Acquisition Start-ups 226

Intercom, Inc.

AUGUST 24, 2022

This event will focus on the key to engaging your customers, exploring the theories, challenges, and solutions behind getting – and keeping – customers. “ Now more than ever, customer retention is the key to a thriving business ”. Now more than ever, customer retention is the key to a thriving business.

Customer Retention 191

Customer Retention Engineering Innovation Event Production 191

Intercom, Inc.

AUGUST 26, 2020

With a focus on ROI, nearly a third (30%) plan to measure their team’s impact on customer retention. Together they provide a blueprint for how support leaders can keep everything in balance: a great customer experience, high levels of efficiency, and measurable bottom-line impact.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations Technology 233

Futurelab

MAY 2, 2022

Obviously, there are two sides to every story, and the customer’s version is the most important side of this story. How this dilemma affects customers Tags: Annette Franz (Gleneicki) acquisition customer experience customer retention marketing Facebook Like. Linkedin Share Button. Tweet Widget.

Customer Retention 189

Customer Retention Customer Experience 189

Futurelab

FEBRUARY 27, 2022

Companies have long been pouring disproportionate resources – human, time, effort, capital – into the top of the funnel, on attracting and acquiring new customers, while retention efforts have gotten little more than loyalty programs and discount offers. Linkedin Share Button. Tweet Widget.

Customer Retention 189

Customer Retention Customer Experience 189

Callminer

FEBRUARY 4, 2021

More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty.

Contact Center 345

Contact Center Artificial Intelligence Finance Engineering 345

Execs In The Know

NOVEMBER 6, 2024

The post Service Recovery Reimagined: Leveraging DataScribe for Unmatched Customer Retention appeared first on Execs In The Know. To explore how DataScribe can improve service recovery in your contact center, contact us today!

Customer Retention 52

Customer Retention Sentiment Analysis Contact Center Compliance 52

Intercom, Inc.

SEPTEMBER 2, 2020

It’s no surprise then, that our recent study of almost 600 support leaders revealed that 30% of support teams plan to measure customer retention and 25% plan to do the same for renewals in the next year. Improving the product and customer journey with data. By sharing qualitative and quantitative customer data.

Non-Profits 190

Non-Profits Customer Retention Customer Loyalty Customer Satisfaction 190

Intercom, Inc.

MAY 18, 2021

A commissioned study by Forrester Consulting on behalf of Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , reveals how conversational experiences are fuelling customer retention and business growth for global companies. Get your copy of the thought leadership paper. Ready to get started?

Customer Retention 210

Customer Retention Business Growth Customer Satisfaction Technology 210

Shep Hyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What’s the main reason that customer service is so important?

Customer Service 121

Customer Service Customer Acquisition Customer Retention B2C 121

eglobalis

SEPTEMBER 5, 2024

How it complements CS : Real-time insights help CS teams respond quickly to customer concerns. Customer Retention Rate Measures the percentage of customers retained over time. Social Media Sentiment Tracks sentiment expressed about your brand on social platforms.

Net Promoter Score 322

Net Promoter Score NPS CX VOC 322

Intercom, Inc.

NOVEMBER 24, 2021

For example, would you make a different choice if you knew development would be quicker, or if you were sure it would deliver better customer retention? what features can we develop in less than three months that we are confident will improve customer retention by more than 5%?). Stage 4: Identify your decision choices.

Customer Retention 257

Customer Retention Construction 257

ECXO

JUNE 15, 2021

As per my experience working with several companies that have gone through transformation, a customer-centric culture is essential to deliver consistent, delightful customer experiences.

Customer Satisfaction 358

Customer Satisfaction B2C Omnichannel CX 358

eglobalis

DECEMBER 4, 2024

Example: Oracles Customer Success Services ensure that enterprise clients achieve measurable outcomes with Oracle Cloud solutions. This human-led initiative strengthens customer retention and drives revenue growth.

B2B 320

B2B AI Artificial Intelligence CX 320

Intercom, Inc.

SEPTEMBER 29, 2022

Reaching customers while they’re using your product or scrolling through your website is the most effective way to interact with them. It’s the moment they are primed to take action, resulting in increased product usage, activation, and customer retention.

Customer Loyalty 211

Customer Loyalty Customer Retention Customer Expectations 211

Intercom, Inc.

MAY 28, 2019

Great onboarding transforms new customers from fleeting visitors to lifelong power users. It’s a continuous process of ensuring your customers get value from your product at every stage of their lifecycle. The math is simple: good onboarding = higher customer retention.

Start-ups 214

Start-ups Engineering Customer Retention 214

eglobalis

OCTOBER 1, 2024

Each team is aligned to improve customer satisfaction, and no department is left behind. To facilitate collaboration between CX (Customer Experience) and Finance, the company can set a shared KPI related to customer retention rates and link it to financial performance metrics.

CX 337

CX Finance Customer Journey Map Innovation 337