Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Retently

FEBRUARY 9, 2024

These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. This data can inform future strategies to enhance overall customer satisfaction.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Execs In The Know

OCTOBER 15, 2023

These highlight the critical importance of operationalizing AI with CX at scale for businesses to stay competitive and thrive in the evolving landscape of technology and customer expectations. Make no mistake, with the reallocated AI investments into CX come executive expectations of operational scalability, customer retention, and ROI.

AI 52

AI Artificial Intelligence CX Compliance 52

Zendesk

NOVEMBER 28, 2023

This includes answering common customer concerns while also ensuring customers completely understand the product for maximum adoption and customer retention. In this guide, we’ll touch on the basics of SaaS customer support and the steps you can take to implement a successful support ecosystem.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Lightico

NOVEMBER 13, 2023

3 Customer Satisfaction Providing flexibility in due dates can improve customer satisfaction and build positive relationships with borrowers. When lenders are willing to accommodate their customers’ needs, it fosters goodwill and loyalty.

Finance 52

Finance Government Legal Customer Satisfaction 52

Hodusoft

AUGUST 16, 2023

Regulatory compliance Complying with various legal requirements concerning internet access, data privacy, and net neutrality is one thing. By leveraging this data, ISPs can optimize their telephony services, allocate resources efficiently, and identify areas for improvement in customer service. For a free demo, contact us today!

Entertainment 52

Entertainment Technology Technology Legal 52

SurveySensum

APRIL 1, 2024

Why is Customer Trust Important for Startup Brands? Customer trust is an indispensable asset for startup brands, forming the foundation for customer retention. When customers trust a startup, they are more likely to make repeat purchases and become long-term patrons. Let’s get started!

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Comm100

OCTOBER 11, 2017

Well-trained operators mean better customer satisfaction. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. .” Better Customer Retention. Beat the Competition in Quality.

Social Media 68

Social Media Customer Service Start-ups Omnichannel 68

Intercom

AUGUST 2, 2023

Lynn is the Chief Customer Officer of CX consultancy ClearAction. She began her journey in the CX field over 30 years ago by designing customer satisfaction methodologies, and went on to lead customer experience transformation at semiconductor manufacturer Applied Materials and teach marketing at the University of California. .

Innovation 52

Innovation CX Non-Profits AI 52

Zendesk

JUNE 21, 2023

During the onboarding process: Explain the product and features Highlight the dos and don’ts of promoting the product Answer advocate questions about the rewards system Offer training if needed Mention any legal parameters Keep in mind the length and difficulty of the onboarding process.

Social Media 52

Social Media Net Promoter Score Education Construction 52

eglobalis

DECEMBER 11, 2024

Related Article: Surviving the Journey of Customer Journey Mapping Process Efficiency Optimizing internal processes through experimentation can lead to significant improvements in your CX strategy. This not only enhances customer satisfaction by ensuring timely delivery but also reduces operational costs.

CX 363

CX Customer Journey Map Compliance Social Media 363