Customers That Stick

JANUARY 15, 2015

– She is dedicated to assisting companies to grow their brand presence and sales, and most importantly, their customer retention and satisfaction. Meet John Bannon! – His experiences in France have led him to be more patient with customers to listen very carefully to make sure he understands before he replies.

Customer Experience 104

Customer Experience Contact Center Customer Retention Start-ups 104

Beyond Philosophy

MARCH 31, 2015

Portland, Oregon-based Umpqua Bank has created a branch banking experience that is more like the local Starbucks. It is a concept that they began several decades ago, and it is built on a successful recipe of community service and employee-empowered customer service. Blogs Customer Retention'

Customer Relationship 124

Customer Relationship Retail Finance Customer Retention 124

Win the Customer

SEPTEMBER 12, 2023

However, modernizing them with personalized rewards and incentives can take customer loyalty to new heights. Starbucks, for example, uses its mobile app to offer customized rewards based on individual purchase history. This not only boosts customer retention but also fosters a sense of belonging.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59