eglobalis

OCTOBER 9, 2024

Will this new feature attract more business or improve customer retention? Will it enhance customer satisfaction and the overall experience? Limited Market Potential If a feature request only benefits a small niche of customers, it may not generate enough value to justify the development time and cost.

Customer Feedback 527

Customer Feedback Compliance Innovation B2B 527

Fonolo

SEPTEMBER 28, 2022

Review restrictions to avoid potential legal issues, especially if you are working in a healthcare setting. CLICK TO TWEET: After-call surveys give you a snapshot of #customerexperience. They’re proven to improve customer retention and inform customer service strategy. 6. Use a Good Software Product.

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

Retently

AUGUST 3, 2023

A different source citing a global survey gives as much as 89% of respondents as trusting personal recommendations. In another customer survey , Nielsen found that over 60% of customers relied heavily on user reviews before purchasing.

Net Promoter Score 147

Net Promoter Score Customer Experience Social Media NPS 147

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

Retently

FEBRUARY 9, 2024

To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement. Segmentation can be based on customer demographics, purchase history, or interaction patterns.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

Qualtrics

FEBRUARY 26, 2019

In the latest in our series of “ Customer Experience Visionaries “, Rachel Richter, VP of Customer Insights at Dun and Bradstreet, joins us to talk about bringing together quantitative and qualitative data to improve customer retention, creating a data-driven culture, and corporate social responsibility.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37