Heart of the Customer

SEPTEMBER 11, 2014

The Temkin Group analysis shows that a modest increase in customer experience can result in significant revenue increases – a $1 billion bank sees $273 million in additional revenue over three years, and even a health plan sees $140.8 The CX Non-Believer buys the bottom 10 (called CX Laggards). The CX Laggards lost 2.5%

Net Promoter Score 132

Net Promoter Score Customer Experience Non-Profits CX 132

Beyond Philosophy

JUNE 28, 2019

However, the happier medal winner is the bronze medalist, and the reason we know this is the subject of this episode of The Intuitive Customer. Listen to the podcast in its entirety to learn more about How We Can Measure Customer Emotions in Our Digital World for your Customer Experience.

Customer Retention 121

Customer Retention Customer Loyalty Technology Technology 121

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 48

Contact Center CX Healthcare Social Media 48

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132