Comm100

DECEMBER 16, 2024

Machine Learning (ML) Uses algorithms to analyze data, identify patterns, and improve performance or make predictions without being explicitly programmed. They want to provide omnichannel support to their customers without sacrificing on service quality.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

SugarCRM

FEBRUARY 28, 2023

However, high-performing CRM platforms now feature AI technology and automated data acquisition to improve their capabilities, accelerate CX efforts, and eliminate manual data entry. Looking into the (near) future, CRM systems may feature data that users have never logged in. How AI and ML Change Companies’ Data Strategy?

AI 26

AI Data Entry CX CRM 26

SugarCRM

FEBRUARY 7, 2023

Simply put, guided selling is the process of analyzing current and historical sales trends with the help of customer data and tailoring product recommendations to accelerate conversion rates. According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. ML also plays a role here.

CX 26

CX B2C B2B Engineering 26