Remove Customer Retention Remove Education Remove Entertainment
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6 Customer Retention Strategies that are Here to Stay

ClientSuccess

Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Increasing customer retention by 5% can increase profits by 25-95%. Shocker, right? ’ How will this help?

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Customer Education & Training: The Investment That Keeps on Giving

Gainsight

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention. Add to that the fact that customers appreciate one-on-one consulting.

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10 Takeaways from Our Day One Pulse Everywhere Keynote

Gainsight

Imagine a star-studded debut, with entertainers walking the red carpet and searchlights beckoning people to the event. The transformation of Netflix went from a DVD delivery service into a streaming subscription service that not only hosts movies, but also a movie and entertainment production company.

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Why It’s Time to Slash Your Reliance on Manual Customer Training

Gainsight

Because manual customer training doesn’t meet the learning preferences of your customers, and they’re drowning your teams in a sea of manual and time-consuming tasks—tasks that prevent them from focusing on customer retention and revenue. Think about how you access entertainment. What’s the solution?

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Books on Customer Service That Are a Must Read

VOZIQ

With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention. How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you?

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Books on Customer Service That Are a Must Read

VOZIQ

With customer expectations rising dramatically and businesses implementing a personal and far more attentive approach than before, CRM has now become a crucial element of customer retention. How do you create raving fan customers that will tell all of their friends, family and colleagues that they must to do business with you?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain.