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This event will focus on the key to engaging your customers, exploring the theories, challenges, and solutions behind getting – and keeping – customers. “ Now more than ever, customerretention is the key to a thriving business ”. Now more than ever, customerretention is the key to a thriving business.
Determine the right metrics There are several customer experience key performance indicators (KPIs) that will shed light on how well your product fits into the market, including customerretention rate, growth rate, marketing success, and churn rate.
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