Inside Customer Service

JULY 11, 2024

"We try to say 'yes' to our customers as much as we can." For example, GreatAmerica helped one office equipment supplier combine billing for multiple product lines into a simplified monthly invoice. The simplified invoicing made it easier to sell more services, which led to a 20 percent revenue increase.

CX 150

CX Invoicing Real Estate Finance 150

CX Journey

JUNE 19, 2015

The customer room will contain details about the customer ( personas ) and the customer journey; it will include artifacts from that journey, including screenshots, pictures, relevant tools and processes that the customer uses or interacts with (e.g., invoices, order forms, contracts, letters or emails, etc.),

Invoicing 71

Invoicing Customer Journey Map Hospitality Hospitality 71

Lumoa

APRIL 14, 2021

So if you achieve that hygiene level, then you can try to differentiate from your competitors with, sort of, better digital services like easier invoicing very good and easy to read customer service, sort of agents. Johanna: Yeah, yeah, that certainly helps in that business case building.

Customer Experience 88

Customer Experience CX Net Promoter Score Start-ups 88