Fonolo

SEPTEMBER 28, 2022

That’s why we invest staff, time, and technology budgets into call center software and organic outreach to learn how customers feel about the service they receive. Customer satisfaction and net promoter scores are helpful metrics, but the after-call survey is the most immediate resource.

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

Retently

AUGUST 3, 2023

If you’re wondering how such empathy turns into profitability, an independent research by Frederick Reichheld of Bain & Company [see the research results in PDF] (the inventor of NPS) states that increasing customer retention by a mere 5% leads to a whopping 25% – 95% jump in profits.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Totango

MAY 11, 2021

Stakeholder engagement and management is critical for customer retention. A well-designed stakeholder engagement and management strategy includes two key components: An action plan for promoting stakeholder engagement. Customer service managers. Legal advisors. How Do You Optimize Stakeholder Engagement?

Net Promoter Score 91

Net Promoter Score Customer Journey Map Legal Social Media 91

Retently

FEBRUARY 9, 2024

Personalizing and streamlining your survey invites deeper insights while reinforcing the bond with your customers. Ensure Ethical Practice and Data Privacy When data breaches are all too common, ensuring the privacy and security of respondent information is not just a legal requirement but a fundamental component of customer trust.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Let’s check out the types of questions that can supercharge your VoC surveys.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

ClearAction

OCTOBER 16, 2019

Even if customer lifetime value is expressed by quick-and-dirty revenue estimates, this tells managers how much of their future is at stake (or in opportunity). An example of this is CustomerGauge’s Monetized Net Promoter Score ® which clarifies and compels strategic management of customer experience.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Qualtrics

FEBRUARY 26, 2019

In the latest in our series of “ Customer Experience Visionaries “, Rachel Richter, VP of Customer Insights at Dun and Bradstreet, joins us to talk about bringing together quantitative and qualitative data to improve customer retention, creating a data-driven culture, and corporate social responsibility.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37