ClearAction

OCTOBER 16, 2019

For Marketing’s shift from acquisition addiction to retention riches, here are three keys: context, alignment, and nimbleness. 1st Key to Retention-Rich Marketing: Context. Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Hodusoft

JANUARY 24, 2024

The observable advantages of personalization are supported by data and case studies, which demonstrate greater rates of customer retention and higher customer lifetime values. Personalization in Inbound Banking Calls Banks have an opportunity to demonstrate their dedication to customer-centricity when inbound calls come in.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Execs In The Know

OCTOBER 15, 2023

These highlight the critical importance of operationalizing AI with CX at scale for businesses to stay competitive and thrive in the evolving landscape of technology and customer expectations. Make no mistake, with the reallocated AI investments into CX come executive expectations of operational scalability, customer retention, and ROI.

AI 52

AI Artificial Intelligence CX Compliance 52

Qualtrics

FEBRUARY 26, 2019

In the latest in our series of “ Customer Experience Visionaries “, Rachel Richter, VP of Customer Insights at Dun and Bradstreet, joins us to talk about bringing together quantitative and qualitative data to improve customer retention, creating a data-driven culture, and corporate social responsibility.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37