SurveySensum

MARCH 5, 2025

Detects Emerging Trends : Helps businesses identify patterns in customer behavior and preferences. Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. Lets now understand how contact center text analytics software works.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. This process helps you understand brand mentions, customer sentiments, emerging trends, and competitor strategies. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Comm100

DECEMBER 16, 2024

They use machine learning to refine and prioritize answers based on relevance. Customers can self-serve effectively, reducing the need for human interaction while ensuring instant clarity and consistency across inquiries. They want to provide omnichannel support to their customers without sacrificing on service quality.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Helpt

MAY 31, 2024

Improving customer satisfaction through AI involves not just fixing immediate issues, but also understanding and anticipating customer needs. Ideally, a good customer satisfaction solution involves Understanding your customer's issues (these can be categorized as quick prompts). What Should We Look Forward to?

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

VOZIQ

MAY 12, 2024

In today’s rapidly evolving business landscape, customer retention is the North Star metric that significantly impacts profitability and growth, particularly for subscription businesses. However, traditional customer retention strategies often fall short of delivering a significant impact.

Customer Retention 40

Customer Retention AI Non-Profits Machine Learning 40

ECXO

MARCH 24, 2024

This data, when analyzed, provides deep insights into the customer’s preferences, enabling brands to cater to their needs more effectively. AI-powered chatbots, for instance, can engage with customers 24/7, provide personalized responses, and offer real-time solutions. It’s like a breath of fresh air.

AI 156

AI Customer Experience Social Media Machine Learning 156

VOZIQ

JANUARY 1, 2024

It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics. Let’s dive deeper into the positive impact of explainable AI on customer retention strategies. Analyzing Sentiments Not all customers express their dissatisfaction.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

VOZIQ

AUGUST 11, 2022

Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical role in a buying decision and customer life cycle. Why is sentiment analysis important?

Sentiment Analysis 40

Sentiment Analysis Machine Learning Customer Satisfaction Customer Loyalty 40

SurveySensum

DECEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform that enables businesses of all sizes and industries to gather customer feedback, analyze it, and take prioritized action to improve customer satisfaction and loyalty. And not just that. How to analyze your open-ended feedback?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. When you have too many customer personas and a huge audience pool, you need to manage it.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Intercom

JULY 13, 2023

Those who embrace AI will be in a prime position to elevate the customer experience, and in a world where customer retention is critical, this shift can be fundamental to the success of a business. The time for AI in customer service is now.

AI 90

AI ML Artificial Intelligence Sentiment Analysis 90

VOZIQ

APRIL 26, 2022

As we mentioned in a previous article, if you have one million customers with yearly revenue of $500 per customer, an annual churn rate of 20% can lead to $100 million in loss annually plus additional expenses as your business aims to replenish its customer base.

AI 40

AI Machine Learning Artificial Intelligence Sentiment Analysis 40

SurveySensum

MAY 31, 2024

In this post, we discuss AI customer experience and how it can elevate your business. What is an AI customer experience (CX)? AI customer experience is the employment of AI technology like machine learning, and chatbots to improve the efficiency, speed, and intuitiveness of customer experience.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Lumoa

JUNE 14, 2023

Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. According to Harvard Business Review, acquiring a customer costs anywhere from 5 to 25 times more than retaining an existing one. But the damage doesn’t stop there.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

SurveySensum

JULY 31, 2024

Learns and Improves : The AI algorithms are continually trained on the incoming data, allowing them to adapt and refine their models. This learning process involves updating the algorithms to improve accuracy and relevance. This could involve fixing bugs, adding new features, or enhancing customer support.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Lumoa

MARCH 12, 2023

Benefits of using a customer experience platform CX platforms benefit your business in many ways. Their ultimate goal is to enable you to improve the customer experience. Improving your CX can result in: Better customer retention. 81% of customers make a second purchase after a great experience.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

JULY 11, 2024

Firstly, What Exactly is an AI Survey Builder: A Quick Introduction An AI survey builder is a tool that helps you create, distribute, and analyze surveys efficiently using technologies like Natural Language Processing and machine learning. Discover the hidden sentiments behind raw feedback (comments, reviews etc.)

AI 52

AI Sentiment Analysis Machine Learning Social Media 52

VOZIQ

JUNE 7, 2023

This intelligence enables you to create better products and services, tailor your marketing efforts and deliver a more personalized customer experience. It leads to a higher NPS, which, when supported by market research and sentiment analysis, helps you extract insights into your customers’ needs.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

This intelligence enables you to create better products and services, tailor your marketing efforts and deliver a more personalized customer experience. It leads to a higher NPS, which, when supported by market research and sentiment analysis, helps you extract insights into your customers’ needs.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

SurveySensum

NOVEMBER 10, 2023

But wait, that’s not all, the tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). The tool comes with industry-specific survey templates that can also be customized according to your survey objectives. It provides real-time feedback analysis for actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. Text and Sentiment Analytics. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Qualtrics

DECEMBER 9, 2020

The company is able to take this obsession to new heights with XM by capturing and integrating more insights to redesign its products and enhance business outcomes - such as customer retention , NPS , and growth. Rather than focus on what customers are saying, Intuit QuickBooks uses XM to understand how they are behaving.

Artificial Intelligence 32

Artificial Intelligence Sentiment Analysis Government Machine Learning 32

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. With the right CX tool, you can keep tabs on customer history and preferences.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SugarCRM

JUNE 16, 2022

But only “17% use AI and machine learning across the function.” With new tools and technology for automated sentiment analysis, AI is now replacing conventional feedback surveys with understanding customer sentiment and responding in real-time, prioritizing human emotions. And it is only getting better.

CX 26

CX Sentiment Analysis AI Machine Learning 26

Retently

FEBRUARY 9, 2024

Customer Feedback Questionnaires: Demographic and Contextual Questions 35 Essential Customer Feedback Question Examples In the quest to understand customer satisfaction, strategic questioning is paramount. These allow businesses to prioritize areas that need attention based on root causes or impact.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

eglobalis

JANUARY 20, 2025

Microsofts Azure Machine Learning platform, for example, helps companies predict client needs by analyzing historical data and market trends. Additionally, implementing customer listening programs, such as online surveys and sentiment analysis via social media, allows companies to capture real-time feedback.

B2B 442

B2B Predictive Analytics AI Innovation 442

SurveySensum

APRIL 15, 2025

Top 11 Voice of the Customer Tools in 2025 To save you time and effort, weve shortlisted a list of the top VoC tools from the market based on their quality, cost-effectiveness, and performance. These tools will help you understand your customers better and improve your customer retention with VOC.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

MARCH 24, 2025

65% of customers said they have changed to a different brand because of a poor experience , making it crucial to address concerns early. According to HBR , a 5% increase in customer retention can boost profits by 25% to 95%. Addressing negative feedback promptly can turn dissatisfied customers into loyal advocates.

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52