eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

eglobalis

JULY 31, 2024

Social Media Management Tools Tools such as Hootsuite, Hubspot and Sprout Social among many players allow businesses to manage their social media presence, schedule posts, and track engagement metrics. These platforms also offer social listening capabilities to monitor customer sentiment and respond proactively.

Customer Experience 456

Customer Experience Social Media Predictive Analytics AI 456

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

MARCH 3, 2025

What is Social Media Text Analytics? Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Lets find out! excellent = positive, horrible = negative). product vs. service).

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Lumoa

MARCH 12, 2023

Benefits of using a customer experience platform CX platforms benefit your business in many ways. Their ultimate goal is to enable you to improve the customer experience. Improving your CX can result in: Better customer retention. 81% of customers make a second purchase after a great experience.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Retently

FEBRUARY 9, 2024

Customer Feedback Questionnaires: Demographic and Contextual Questions 35 Essential Customer Feedback Question Examples In the quest to understand customer satisfaction, strategic questioning is paramount.

Customer Feedback 95

Customer Feedback Net Promoter Score Customer Satisfaction NPS 95