eglobalis

FEBRUARY 3, 2025

Similarly, Salesforce has been using its Einstein AI platform since 2016 to offer personalized recommendations and predictive insights for its B2B clients. For instance, Oracle uses its Oracle CX Unity platform to unify customer data across touchpoints , enabling businesses to create personalized experiences at scale.

B2B 304

B2B AI Predictive Analytics Sentiment Analysis 304

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Anytime these customer touches are hassle-free or tailored to the customer, marketers judge their work to be a good customer experience.

Customer Experience 97

Customer Experience Social Media Customer Experience Management Predictive Analytics 97

SugarCRM

MARCH 28, 2024

For enterprises across manufacturing, where sales cycles are complex and customer journeys are long, it is especially critical to develop clear sales and customer engagement strategies to thrive and build long-term success. Lead Management In manufacturing, sales journeys are incredibly intricate and complex.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics. Value creation occurs through Engineering, Manufacturing, and/or Operations.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

SugarCRM

AUGUST 1, 2023

Improve Retention Rates Tools with predictive AI integrated are also great at monitoring customer activity and suggesting the next steps your reps can take to improve customer retention rates. This is where predictive AI can come and help you deliver the right level of customer service your audience desires.

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

1 to 1

JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Manufacturing 29

Manufacturing Artificial Intelligence Contact Center Retail 29

SugarCRM

SEPTEMBER 5, 2024

Learn More The Features Of A Custom-Built CRM For Businesses A custom-built CRM should offer a range of features, all allowing for improved decisions, sales performance, and customer satisfaction. AI and Machine Learning A custom CRM for business opens up predictive analytics for sales and customer behavior.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26