Remove Customer Retention Remove Minnesota Remove VOC
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. LinkedIn : [link] /. Website : [link].

article thumbnail

Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. Leverage the digital technology and improve retention and loyalty of your customers. SOCAP Minnesota Chapter – Agent Hiring & Training: June 13, Bloomington, MN. Loyalty Summit: June 5-7, Barcelona.