Customer Retention Mystery Shopper Mystery Shopping 
Inside Customer Service
MAY 11, 2023
The hotel's general manager had complained about poor customer service and threatened to cancel the parking contract if performance didn't improve within 30 days. The team needed to average 90 points on mystery shopper evaluations within 30 days. Recent mystery shopper results provided a baseline for their performance.
Qualtrics
FEBRUARY 21, 2021
We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a person who is hired to audit a company to see if they meet standards. Who hires them? What do they do?
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