Intercom

FEBRUARY 15, 2023

And churn has an outsized financial impact: in fact, Bain & Company suggests that increasing customer retention rates by just 5% can increase profits by between 25% and 95%. But how do you keep customers from churning and encourage them to stay? To boost customer retention, you need to boost customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

SurveySensum

NOVEMBER 1, 2024

You can measure conative loyalty by looking at metrics like customer retention rate and loyalty program participation. For instance, Apple is a great example—many of its customers demonstrate conative loyalty by continuing to buy its products due to the strong ecosystem and brand identity, regardless of competitive offerings.

Customer Relationship 52

Customer Relationship Sales NPS Net Promoter Score 52

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. Let’s begin! How to Measure the Performance of a SaaS Company?

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Lumoa

SEPTEMBER 11, 2023

With customers willing to pay higher prices for quality service, every company is looking to upgrade its customer experience capabilities. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

With customers willing to pay higher prices for quality service, every company is looking to upgrade its customer experience capabilities. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Beyond Philosophy

OCTOBER 24, 2014

Leaving behind the “Proprietor’s Outlook.” Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. While it is true, this approach is also shortsighted.

Net Promoter Score 74

Net Promoter Score CEM Outlook Customer Retention 74

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Churn rate also helps determine which customers are most successful with your product and forecast your company’s achievements. Customer churn rate directly impacts your revenue churn rate.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Customer Retention 26