SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

InteractionMetrics

FEBRUARY 20, 2025

Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. Now, were here to share that knowledge with you.

NPS 52

NPS Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

MARCH 3, 2025

Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Hodusoft

NOVEMBER 27, 2024

These tools ensure that customers can get immediate assistance, reducing wait times and increasing overall satisfaction. Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. This will help you identify areas for improvement and work towards retaining your customers.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

CSAT.AI

APRIL 5, 2023

Customer Lifetime Value (CLV): The estimated total value a customer will bring to a business over the course of their relationship with the company. Customer Loyalty: This is shown when customers return to a business for purchases, or recommend, praise and even defend a business. Bain & Company, Inc.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

APRIL 28, 2025

A well-rounded VoC program leverages multiple channels, including: Direct Feedback Surveys (Net Promoter Score, Customer Satisfaction Score, etc.) Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Churn rate : Tracks customer retention.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

OCTOBER 28, 2024

Customer Satisfaction (CSAT) Score While NPS tells you if customers will recommend you, CSAT shows you how satisfied they are with specific interactions. Keep an eye on these scores together to get a complete view of the customer journey.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

CSAT.AI

JANUARY 4, 2023

As you know, it’s important to measure your CX metrics for customer service ROI too. Average wait time (AWT), average handle time (AHT), net promoter score (NPS), customer satisfaction (CSAT) are some of the metrics to track to identify what is or isn’t working to keep these new customers. .

Net Promoter Score 79

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 79

SurveySensum

FEBRUARY 10, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging customer retention and loyalty. Given its significance, how do you improve your Net Promoter Score? Identify themes with Text and Sentiment Analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

SurveySensum

FEBRUARY 3, 2022

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging customer retention and loyalty. Given its significance, how do you improve your Net Promoter Score? Identify themes with Text and Sentiment Analysis.

NPS 52

NPS Net Promoter Score Sentiment Analysis Touchpoint 52

TeamSupport

AUGUST 30, 2019

Can you truly tell how a customer feels about your business? There are many different tactics that attempt to acquire this information, such as customer reviews and NPS (net promoter score), which may or may not provide an accurate assessment of overall satisfaction.

Net Promoter Score 60

Net Promoter Score Sentiment Analysis NPS Technology 60

SurveySensum

OCTOBER 2, 2024

Approach This vision is more long-term, as it covers customer, loyalty, interaction, and individual approaches. Key Metrics Customer satisfaction, Net Promoter Score , and Customer Effort Score. Revenue, lead conversion, and Customer Lifetime Value. Are they loving it?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

TeamSupport

SEPTEMBER 7, 2018

What companies looking at customer health should monitor is not only the severity of the requests but also the tone in which these requests are being made. Indirect Feedback – Sometimes customers don’t like to tell you how they feel about you directly.

Customer Relationship 136

Customer Relationship Net Promoter Score Sentiment Analysis B2B 136

Gainsight

JULY 30, 2024

By optimizing processes to reduce the customer effort required, organizations can enhance customer satisfaction and increase the likelihood of repeat business. A lower effort score is often directly correlated with higher customer satisfaction and enhanced customer retention.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

SEPTEMBER 3, 2024

These NPS drivers not only help you improve your NPS score but aids you in prioritizing efforts in the areas that matter most to your customers. These dashboards enable businesses to create a customized view tailored to each individual’s specific role and responsibilities, ensuring no more data overload.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

Retently

FEBRUARY 9, 2024

A crucial aspect in measuring these factors is evaluating the alignment between customers’ personal values and those of your brand, as well as understanding why they choose to purchase from you over competitors. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS.

Customer Feedback 95

Customer Feedback Net Promoter Score Customer Satisfaction NPS 95

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). But the damage doesn’t stop there.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Let’s check out the types of questions that can supercharge your VoC surveys.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. Customer Satisfaction (CSAT) : Evaluates satisfaction with specific interactions. Read the original here.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. The platform gives you suggestions on action items to increase your scores across all review platforms.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

JULY 11, 2024

AI Sentiment Analysis – Identify the “WHY” in Feedback Opt for AI survey builders that utilize advanced analytical techniques to find what each of your customers feels. Discover the hidden sentiments behind raw feedback (comments, reviews etc.)

AI 52

AI Sentiment Analysis Machine Learning Social Media 52

SurveySensum

JULY 31, 2024

Leverage AI capabilities like text and sentiment analysis, model learning, machine learning, etc to improve and streamline your feedback management. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Now, how to use feedback loop AI for customer feedback management?

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

VOZIQ

JUNE 7, 2023

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your customer lifetime value (CLV). Predict your NPS: Remember not all customers respond to NPS surveys.

NPS 40

NPS Net Promoter Score Machine Learning Sentiment Analysis 40

SurveySensum

MAY 18, 2023

Build a positive brand image and reputation by showcasing customer feedback and satisfaction through various marketing channels. Increase revenue and profitability by delivering products and services that align with customers’ preferences and expectations. What are Retail Surveys?: Types of Retail Survey Questions 1.

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

SurveySensum

JUNE 19, 2023

And just like your products and services, your customer’s needs and preferences also keep changing. So you need to stay proactive by implementing regular check-ins, sending post-purchase surveys, and using sentiment analysis tools to understand how your customers feel and spot areas where you can make things even better.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

OCTOBER 9, 2024

In order to stay ahead of the competition and lower the risk of missing out on valuable customer insights, enterprise-level organizations need robust enterprise feedback management software. Text and Sentiment Analysis : EFM systems offer NLP and AI capabilities that allow for the analysis of qualitative feedback.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

CustomerGauge CustomerGauge is a leading B2B SaaS feedback software that focuses on measuring and improving customer loyalty through Net Promoter Score monitoring. It empowers businesses to build stronger customer relationships and turn feedback into actionable insights. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

AUGUST 21, 2024

ChurnZero ChurnZero is yet another customer journey analytics tool that helps users reduce customer churn and increase customer retention with the help of detailed insights into how customers are using the product, engaging with it, and any possible issues that might lead to churn. G2 Review : 4.0/5

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. With the right CX tool, you can keep tabs on customer history and preferences.

CX 52

CX Customer Experience Social Media Text Analytics 52

eglobalis

AUGUST 19, 2024

While the Net Promoter Score (NPS) has long been heralded as the go-to metric for gauging customer loyalty, sentiment, and ”satisfaction”, it’s clear that NPS alone isn’t sufficient—a topic we’ve explored before. Definitive Guide to Net Promoter Score, Salesforce, [link].

NPS 471

NPS Net Promoter Score VOC Actionable Insights 471

SurveySensum

SEPTEMBER 25, 2024

Tesla’s direct-to-consumer model enables customers to configure the vehicle online and have it delivered to their doorstep. Impact: Through its dedication to innovation and customer satisfaction, Tesla has achieved customer retention and established itself as a market leader in the electric vehicle industry.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

MARCH 24, 2025

65% of customers said they have changed to a different brand because of a poor experience , making it crucial to address concerns early. According to HBR , a 5% increase in customer retention can boost profits by 25% to 95%. Addressing negative feedback promptly can turn dissatisfied customers into loyal advocates.

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

SurveySensum

MARCH 21, 2025

Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM. Trigger personalized follow-ups : Automate responses based on customer feedback. Enhance customer retention efforts : Address negative feedback before customers churn.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52