The DiJulius Group
AUGUST 21, 2019
Restaurant Has Customers Paying $300+ Per Plate Eleven Madison Park, a restaurant in New York, is disrupting the traditional stuffy fine dining experience. The restaurant employs three Dreamweavers, whose sole task is to create unique experiences for their customers. The key to their success? Read Full Article.
Shep Hyken
SEPTEMBER 13, 2021
What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. There’s a big difference. Follow on Twitter: @Hyken.
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Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
Beyond Philosophy
DECEMBER 20, 2019
Yogi Berra, the New York Yankees Coach once said, “Predictions are hard, especially about the future.” However, they can also be helpful, especially if you are trying to plan for a new year. I have been in the Customer Experience industry since before there was such a thing. What is Important in 2020?
Shep Hyken
AUGUST 24, 2021
It happens when a company uses the information that they have to proactively reach out to customers who are having a problem or are not utilizing features of the product that are most helpful to them. – Customer service is not a department. – Delivering proactive customer service is profitable. New York Times ?bestselling
Shep Hyken
AUGUST 8, 2022
That said, you’ll enjoy this author’s version of how to WOW your customers. 5 Ways to Drive Customer Retention in a Post-pandemic World by Katie Fairchild. Customer retention statistics show that 65% of a company’s business comes from its existing customer base. Follow on Twitter: @Hyken.
Shep Hyken
NOVEMBER 2, 2022
An important goal of a good customer experience is to make the customer feel special. I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues.
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