ProProfs

MAY 30, 2019

And, did you know that the most read story on the New York Times website in 2013 was actually a quiz? They may also ignore social media ads, email marketing automation , or SMS campaigns but they cannot resist a quiz. As a marketing tool, quizzes serve a two-fold purpose: They help you reach out to new niche audiences.

Social Media 75

Social Media Start-ups Gaming Education 75

Lumoa

JANUARY 2, 2022

In contrast, the success rate of selling to existing customers is anywhere between 60% and 70%. So, focusing on customer retention is the better option. Sprout Social research shows that 47% of consumers have used social media to complain about a business. The problem was, the PS didn’t come.

NPS 78

NPS Net Promoter Score Social Media Customer Retention 78

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

FEBRUARY 21, 2022

How to Use Content Marketing for Customer Retention and Loyalty by Express Computer. Express Computer) It is indeed an undeniable fact that customers that are happy and satisfied tend to stick around for long. It also adds to the customer experience. How To Be A Customer Experience Clairvoyant by Chip Bell.

Customer Service 65

Customer Service Customer Retention Customer Satisfaction Construction 65

Shep Hyken

SEPTEMBER 26, 2022

It’s possible to get powerful insights by looking at different touchpoints, which include calls, websites, social media, reviews, and more. Eight Tried-And-True Tips For Creating Effective Customer Retention Emails by Forbes Councils Member. Sending customer retention emails is one way to help accomplish this.

Customer Service 61

Customer Service Customer Retention NPS Customer Loyalty 61

Shep Hyken

OCTOBER 31, 2022

All of a sudden, you start seeing ads on your social media pages, again and again. As the title of the article implies, don’t spook your customers. 3 Steps to Get Ready for Siri, Alexa and Other Machine Customers by Christopher Sladdin. How Does the Physical Customer Experience Impact the Digital CX?

Customer Service 10

Customer Service Social Media Retail Start-ups 10

Retently

APRIL 5, 2024

A consistent branding, messaging, values, even pricing across all platforms – be it your website, social media, email campaigns, or the physical in-store experience – help avoid customer confusion and reinforce a recognizable brand identity. This highlights the importance of customer retention for business growth.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. Social media has ushered in urgency.

CX 48

CX Social Media Customer Loyalty NPS 48

Comm100

MARCH 8, 2017

Shep Hyken is a classic must-know customer service expert, and that is not without its reasons. This keynote speaker is a master of everything that has to do with customer service. He is a New York Times and Wall Street Journal best-selling author, and the content that he posts on his Twitter might give you a glimpse as to why.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Intercom

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Taylor Reach Group

MAY 24, 2018

SOCAP's Data Reporting Workshop is the annual must-attend event for any customer care professional responsible for collecting, analyzing or reporting data to improve business operations.This two-day workshop will examine reporting issues through the lens of social media and digital. CX NYC 2018: June 19-20, New York, NY.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Gainsight

OCTOBER 7, 2019

If we learned anything from last year’s sold-out Pulse World Tours, it’s that there’s a huge demand for customer success thought leadership. So we added more destinations and are hitting the road again with all-new content for Pulse events in New York City, Boston, Atlanta, Seattle, and London.

Healthcare 13

Healthcare Real Estate Education Innovation 13

Hodusoft

AUGUST 16, 2023

The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. Handling multiple customers One of the biggest challenges for many ISPs is handling multiple customers across diverse geographic locations.

Entertainment 52

Entertainment Technology Technology Legal 52

Fonolo

APRIL 17, 2019

These shiny, sprawling spaces illuminated with departure schedules are usually the prelude to a brief jaunt into somewhere exotic: a fresh start in Japan, a sojourn in Rome, a moment in a New York minute. So why are Air Canada passengers taking to Twitter, Facebook, and other social media platforms with their unresolved complaints?

Transportation 78

Transportation Contact Center Social Media Innovation 78

Shep Hyken

AUGUST 22, 2022

If they don’t, the hotel will lose them and their circle of contacts as customers. The hotel’s reputation may be damaged if unhappy guests use social media to amplify their dissatisfaction with customer service during their stay. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 13

Customer Service Hospitality Hospitality CX 13