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Callminer
JULY 15, 2019
The Voice of the Customer (VoC) and Voice of the Employee (VoE) captured with speech analytics offers a rich resource for CX insight across the customer journey.
Customer Retention NPS VOE 
28 
Top 150 Global Customer Experience Thought Leaders and Influencers of 2020
SurveySensum
JULY 14, 2020
Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. Website : [link].
3 patient experience problems that can be tackled with CX solutions
Qualtrics
SEPTEMBER 23, 2019
When this happens, customers feel like their voice matters.”. This can include: Increased customer retention. Greater customer acquisition. When this happens, customers feel like their voice matters. Its NPS went up double digits, too, as a result. “Show a faster closed loop. Decreased cost to serve.
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