Remove Customer Retention Remove Outlook Remove Predictive Analytics
article thumbnail

3 Ultimate Factors of Business Performance

ClearAction

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

article thumbnail

Why Digital Customer Success Is Crucial in 2023 and Beyond

Gainsight

Everything from how we serve our customers, retain them, and grow our business has changed—customer retention is no longer a nice-to-have, it’s a critical growth axis. As a result, SaaS businesses are focussing on building durable businesses by keeping existing customers rather than acquiring new one.

B2B 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Webinar – How Recurring Revenue Businesses Can Turn Contact Centers from Cost Centers to Profit Centers

VOZIQ

They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. It is also the best and most accurate channel of communication with customers, as when a customer is on call, the contact center agent has their undivided attention.

article thumbnail

Acquisition Addiction’s Impact on Customer Experience ROI

ClearAction

For Marketing’s shift from acquisition addiction to retention riches, here are three keys: context, alignment, and nimbleness. 1st Key to Retention-Rich Marketing: Context. Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics.

article thumbnail

3 Ultimate Factors of Business Performance

ClearAction

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

article thumbnail

Webinar – How Recurring Revenue Businesses Can Turn Contact Centers from Cost Centers to Profit Centers

VOZIQ

They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. It is also the best and most accurate channel of communication with customers, as when a customer is on call, the contact center agent has their undivided attention.

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.