Beyond Philosophy

SEPTEMBER 22, 2015

The words hassle and confusing are never good when associated with your Customer Experience. A famous story from a few years back tells the tale of a young woman concerned about her dad not having any food when he was snowed in during a Pennsylvania snowstorm around the holidays.

Gaming 167

Gaming Customer Experience Customer Service CX 167

PeopleMetrics

DECEMBER 12, 2017

Typically leveraged by Sales & Marketing teams, CRMs help to centralize the management of leads and improve customer relationships with ultimate objective of driving customer retention and sales growth. Talk to David. P.S. What did you think of this blog post?

CEM 84

CEM CRM Customer Relationship Management VOC 84

VOZIQ

FEBRUARY 18, 2021

According to a case study published by The Wharton School of the University of Pennsylvania in 2013, referrals from existing customers generated higher profit margins, were more loyal to the business and showed more spending. Thus , t his is another lost revenue opportunity with a customer gone. .

Touchpoint 98

Touchpoint Business Growth Sales Customer Relationship 98

Beyond Philosophy

NOVEMBER 12, 2020

We know from a former guest on our podcast, Shiri Melumad, assistant professor of marketing at the Wharton School, University of Pennsylvania that she has data that shows people respond differently on mobile phones than they do on their computers , albeit subtle differences.

Technology 162

Technology Manufacturing Technology Government 162

VOZIQ

FEBRUARY 11, 2022

Happy customers would want to refer the brand to their contacts as they trust it already and the trust is built over time. According to a 2013 study by The Wharton School of the University of Pennsylvania, referrals from existing customers tend to spend more, generate higher margins, and stay with the company longer.

Customer Acquisition 56

Customer Acquisition AI Gaming Business Growth 56

Qualtrics

JULY 18, 2019

Depending on your business or how and where your customers share feedback, it may be more appropriate to close the loop at or near where they provided feedback in the first place. Don’t underestimate the power of a one-on-one conversation with a customer as a follow-up to feedback. Have a conversation.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. In short, customer training leads to customer retention.

Education 52

Education Start-ups Data Entry Entertainment 52