VOZIQ

FEBRUARY 18, 2021

A loyal customer base is the biggest asset of a business , and hence retention is a key priority for the bottom-line. This is due to crisis-hit consumer optimism, changing customer requirements and rapid technology shifts that have raised expectations of customers and provided them with multiple options to switch to. .

Touchpoint 98

Touchpoint Business Growth Sales Customer Relationship 98

Beyond Philosophy

NOVEMBER 12, 2020

” Analyze how customers really behave. Design your experience to anticipate your customers’ needs. Humanize technology. Around 18 months ago, I had a podcast about analyzing customers’ facial expressions during experiences. Rule #5: Humanize technology. Design in a digital “nudge.”

Technology 162

Technology Technology Manufacturing Start-ups 162

Beyond Philosophy

SEPTEMBER 22, 2015

The words hassle and confusing are never good when associated with your Customer Experience. A famous story from a few years back tells the tale of a young woman concerned about her dad not having any food when he was snowed in during a Pennsylvania snowstorm around the holidays. Accessibility is not an expense; it’s an investment.

Gaming 167

Gaming Customer Experience Customer Service CX 167

Qualtrics

JULY 18, 2019

When and where you close the loop should be based on the customer, the channel where you received the feedback, and what makes sense for your business. Use technology. Don’t underestimate the power of a one-on-one conversation with a customer as a follow-up to feedback. Here are a few ideas. Have a conversation.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49