ECXO

AUGUST 30, 2023

Almost two-thirds of them said real-time analytics are important to their organization’s performance, and nearly all of them said it will become increasingly important in the next two years. Almost 75 percent have increased spending on real-time customer analytics. Enabling you to make evidence-based decisions every day.

Predictive Analytics 156

Predictive Analytics Government Sales Customer Retention 156

Uniphore

OCTOBER 4, 2021

Watch this webinar to hear Ravi Saraogi, President APAC, Uniphore, share his insights on transforming the customer experience through AI & RPA. He discusses about ‘The Impacts of AI and RPA on the Customer Experience’. Key takeaways from the session: How AI drives predictive analytics and improves customer retention.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

SurveySensum

MARCH 5, 2025

Detects Emerging Trends : Helps businesses identify patterns in customer behavior and preferences. Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. Lets now understand how contact center text analytics software works.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Adrian Swinscoe

MARCH 13, 2025

Over the past eight years, customer acquisition costs have soared 222%. [] The post Addressing e-commerces 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe. This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes.

E-commerce 147

E-commerce AI CX Customer Acquisition 147

Totango

FEBRUARY 12, 2025

Why customer health is vital for enterprise growth Enterprise B2B organizations often face a daunting challenge how to maintain strong relationships when managing thousands of customers across multiple verticals, regions, and use cases. A robust customer health model offers a solution.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

Comm100

APRIL 10, 2024

Predictive Analytics Predictive analytics allow businesses to understand customer behaviors and their various preferences at a much deeper and more actionable level. Basically, anything and everything ambiguous and human-dependent is a good target for AI to preemptively analyze.

Customer Service 104

Customer Service Predictive Analytics AI Artificial Intelligence 104

VOZIQ

OCTOBER 19, 2022

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers. Breakthrough stage:?What

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

VOZIQ

OCTOBER 19, 2022

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers. Breakthrough stage:?What

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

Zendesk

FEBRUARY 7, 2022

Predictive analytics. Predictive analytics forecasts what your customers are likely to do based on historical data. This can help your support team anticipate customer needs and identify patterns, and as a result, deliver a better experience. Why consumer analytics is important.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Beyond Philosophy

JULY 7, 2015

How Do You Use Emotional Data to Predict the Future? Predictive analytics explains how some organizations hypothesize a future outcome based on existing patterns from data sets in the past. The concept here is that the data exists that can help all of us improve our operations and make better decisions for our Customers.

Net Promoter Score 113

Net Promoter Score Predictive Analytics NPS Customer Loyalty 113

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Retently

NOVEMBER 27, 2024

Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. If tracking behavior is about understanding the present, predictive analytics is about planning for the future. Use buyer journey mapping to see where customers drop off.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Hodusoft

NOVEMBER 27, 2024

When customers get their issues resolved quickly, they are more likely to feel positive about the brand and return in the future. Its sophisticated features, such as AI-powered chatbots, predictive analytics, and knowledge bases, enable faster response and resolution times.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

CSAT.AI

FEBRUARY 22, 2023

Predictive Analytics Using past data to discover patterns that can be used to predict future customer behaviors, preferences, future spend and even customer lifetime value (CLV) can help your company stay ahead of the customer retention game.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Anytime these customer touches are hassle-free or tailored to the customer, marketers judge their work to be a good customer experience.

Customer Experience 97

Customer Experience Social Media Customer Experience Management Predictive Analytics 97

Shep Hyken

OCTOBER 6, 2022

Well, again, my observations show that pretty much every team tasked with improving the customer experience and driving more sales and customer retention is doing some form of journey mapping. And they should as it’s probably the cheapest and simple way of finding opportunities to improve the customer experience.

Predictive Analytics 65

Predictive Analytics Customer Journey Map Touchpoint Customer Relationship 65

SurveySensum

MARCH 3, 2025

Social media conversations often provide early signals of emerging trends, and text analytics helps brands detect these shifts. How text analytics helps Keyword & Hashtag Analysis: Identifies trending topics within an industry. Proactive engagement : Reach out to dissatisfied customers with solutions before they churn.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Beyond Philosophy

DECEMBER 23, 2015

Today, businesses are able to measure their activities, impact of customer experiences, and customer relationship with unprecedented precision. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

Aquire

OCTOBER 19, 2021

(Example: 30 percent of customers returned product X within a month of purchase). Diagnostic analytics. Helps you understand the “why” behind customer behavior. Example: 50 percent of customers think product X is not what they expected). Predictive analytics. Helps you predict future customer behavior.

Social Media 97

Social Media Net Promoter Score NPS Omnichannel 97

Beyond Philosophy

DECEMBER 3, 2015

You therefore need to understand behavioral economics and how to make the most of Customer’s irrationality. When you have mastered this I then suggest you look into the whole area of predictive analytics and define how you can predict customer’s true behavior.

Predictive Analytics 87

Predictive Analytics CX Customer Experience Customer Retention 87

VOZIQ

NOVEMBER 20, 2023

To light your way, this month’s edition highlights a few thought-provoking content pieces that delve into the realms of generative AI, predictive analytics, and other strategies that are poised to reshape the landscape of recurring revenue businesses.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Gainsight

APRIL 10, 2023

Everything from how we serve our customers, retain them, and grow our business has changed—customer retention is no longer a nice-to-have, it’s a critical growth axis. As a result, SaaS businesses are focussing on building durable businesses by keeping existing customers rather than acquiring new one.

B2B 59

B2B Outlook Customer Retention Omnichannel 59

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Artificial Intelligence 88

Artificial Intelligence Outlook Predictive Analytics Customer Retention 88

Hodusoft

JANUARY 24, 2024

The observable advantages of personalization are supported by data and case studies, which demonstrate greater rates of customer retention and higher customer lifetime values. Personalization in Inbound Banking Calls Banks have an opportunity to demonstrate their dedication to customer-centricity when inbound calls come in.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

VOZIQ

JUNE 8, 2022

At VOZIQ AI, we have been talking about how AI-driven, proactive retention interventions through care and marketing can enable subscription businesses to unlock precedented value by driving customer retention, a determining driver of growth. It helped divide customers by risk category, and understand and predict their behavior.

Machine Learning 40

Machine Learning AI Predictive Analytics Customer Retention 40

ClearAction

OCTOBER 16, 2019

For Marketing’s shift from acquisition addiction to retention riches, here are three keys: context, alignment, and nimbleness. 1st Key to Retention-Rich Marketing: Context. Outside-in context should be natural for marketers, with access to market research, customer intelligence and predictive analytics.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

ClearAction

MAY 29, 2016

When CRM (sometimes equated with customer experience management ) came on the scene in the mid-90s, Service departments evolved from cost containment to revenue mandates, facilitating up-selling and cross-selling as customer retention tactics.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Zendesk

OCTOBER 5, 2022

Since partnering with Zendesk, Qumu has turned its greatest weakness into its greatest strength and built a loyal customer base. The company has all-time high customer satisfaction (CSAT) scores , driven its customer retention rate to 90+ percent, and turned its customer support into a competitive differentiator. “We

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

SurveySensum

FEBRUARY 17, 2025

Custom Text Categorization : Does it allow topic tagging based on your business needs? AI-Driven Insights : Does it provide automated trend detection and predictive analytics? ROI Potential : Can the tool help reduce churn, improve customer retention, and increase revenue?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

VOZIQ

NOVEMBER 14, 2023

In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. Let’s delve into the intricacies of each step.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. A comprehensive CRM database can be instrumental in understanding customer needs, providing added value, and reducing brand switching.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Artificial Intelligence 69

Artificial Intelligence Outlook Predictive Analytics Customer Retention 69

VOZIQ

MAY 15, 2023

It is also the best and most accurate channel of communication with customers, as when a customer is on call, the contact center agent has their undivided attention. Using AI, machine learning, and predictive analytics, this customer interaction data can offer powerful intelligence about customer behavior, intent, and expectations.

Contact Center 52

Contact Center Artificial Intelligence Outlook Predictive Analytics 52

VOZIQ

APRIL 4, 2022

Instead, ready-to-act intelligence and prescriptions can turn your agents into customer retention superstars. Studies attest that loyal customers are more profitable, better brand advocates and more likely to try new products than new customers. Provide them with decision-making abilities. Reward performance.

Contact Center 40

Contact Center Customer Retention Predictive Analytics Customer Acquisition 40

SurveySensum

MAY 31, 2024

Boosting customer retention : When you proactively identify points, address concerns, and solve issues, it makes customers happier and encourages them to stick to your brand. As a result, you can provide experiences that are relevant to the customer and leads, thereby boosting customer satisfaction and conversion rates.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Lumoa

MARCH 20, 2018

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107