Customer Retention Predictive Analytics Scorecard 
ECXO
JULY 10, 2024
Revenue Growth : Tracks growth attributed to customer experience initiatives. Customer Retention Rate (CRR) : Measures the ability to retain customers over time. Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time.
eglobalis
JULY 2, 2024
Customer Lifetime Value (CLV) : Estimates revenue potential from a customer over their lifetime. Revenue Growth: Tracks growth directly attributed to customer experience initiatives. Customer Retention Rate (CRR) : Measures the ability to retain customers over time.
1 to 1
JULY 25, 2024
Revenue Growth : Tracks growth attributed to customer experience initiatives. Customer Retention Rate (CRR) : Measures the ability to retain customers over time. Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time.
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