Customer Retention Predictive Analytics Text Analytics 
eglobalis
FEBRUARY 3, 2025
Similarly, Salesforce has been using its Einstein AI platform since 2016 to offer personalized recommendations and predictive insights for its B2B clients. For instance, Oracle uses its Oracle CX Unity platform to unify customer data across touchpoints , enabling businesses to create personalized experiences at scale.
eglobalis
MARCH 30, 2025
Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Beyond call centers , text analytics is helping firms decode sentiment across channels. However, AI isnt just analyzing past sentiment its increasingly used to predict future sentiment and behaviour.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
MARCH 5, 2025
Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. What is Call Center Text Analytics? Why is Call Center Text Analytics important? Lets find out!
SurveySensum
MARCH 3, 2025
Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. What is Social Media Text Analytics? Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights.
SurveySensum
FEBRUARY 17, 2025
In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Text Analytics Tools. What Are Text Analytics Tools? Lets find out more.
SurveySensum
OCTOBER 29, 2024
Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions.
Lumoa
FEBRUARY 9, 2023
Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?
Expert insights. Personalized for you.
385 
Let's personalize your content