Inside Customer Service

JULY 11, 2024

He was frustrated because his company consistently lost business to GreatAmerica because of their superior customer experience. GreatAmerica is featured in Chapter Four of The Guaranteed Customer Experience , How to Win Customers by Keeping Your Promises. Conclusion Customer-focused leaders use a CX vision to guide strategy.

CX 149

CX Invoicing Real Estate Hospitality 149

Totango

MAY 19, 2021

If you’ve purchased a home in recent years (or if you’re just someone who enjoys real estate “window shopping”), it’s likely you’ve used a tool like Zillow or Trulia to help you in your house hunt. Customer 360. Customer Retention. Customer Journey Orchestration. Segmentation and Personalization.

Scorecard 112

Scorecard Real Estate Start-ups Customer Retention 112

Shep Hyken

SEPTEMBER 27, 2021

Yet, changes in the business landscape have Gartner reporting CMOs will move their focus to customer retention over acquisition this year. After all, it can take thousands to acquire a new customer and very little to maintain customer loyalty.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

CommBox

SEPTEMBER 20, 2021

64% of businesses believe chatbots allow them to provide a more customized customer experience. . The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). 56% of customers prefer to message rather than call customer service. .

AI 96

AI Customer Service B2C Real Estate 96

Intercom

FEBRUARY 3, 2022

You think about how much time, money, and effort is dedicated in most organizations to net new customer acquisition, and it is dramatically more than the time, money, and effort dedicated to customer retention, customer satisfaction, and customer engagement. And if I can sell it myself, I keep all the money.”

Real Estate 111

Real Estate CX Social Media Start-ups 111

CommBox

SEPTEMBER 13, 2021

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). While chatbots automate the entire sales cycle 24/7, your sales, support and customer success teams can focus on onboarding new customers, retention, loyalty programs and more. .

Sales 98

Sales AI Healthcare Omnichannel 98

CommBox

JANUARY 28, 2024

Chatbots can manage 30% of live chat communication Businesses can save up to 30% on their customer service by using chatbots. 64% of businesses believe chatbots allow them to provide a more customized customer experience. 56% of customers prefer to message rather than call customer service.

AI 52

AI Customer Service Real Estate B2C 52