Totango

OCTOBER 8, 2020

Customer retention is the continuation of a valued service. In B2B terms, it is still possible to maintain your customer relationship and even improve customer retention during uncertainty, but you will need to focus on five key steps: Understand Your Customer. Listen to Your Voice of Customer Programs.

Customer Retention 63

Customer Retention Scorecard B2B VOC 63

SurveySensum

JANUARY 9, 2024

” Matt Beran Talks About Empowering Agents through Operating Models and Scorecards Matt Beran , Product Specialist at InvGate, simplifies the issue, pointing out that “agents often lack the authority to satisfy customers.” Communicate Success Stories : Share success stories derived from VoC insights within the team.

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

ECXO

JULY 29, 2024

This involves collecting and analyzing data through various methods such as surveys, customer interviews, voice of customer (VOC) programs, and feedback mechanisms. These insights inform the service standards and product offerings that will most effectively meet customer expectations.

Customer Experience 368

Customer Experience Net Promoter Score VOC Scorecard 368

eglobalis

JUNE 27, 2024

This involves collecting and analyzing data through various methods such as surveys, customer interviews, voice of customer (VOC) programs, and feedback mechanisms. These insights inform the service standards and product offerings that will most effectively meet customer expectations.

Customer Experience 390

Customer Experience Net Promoter Score VOC Government 390

ECXO

JULY 10, 2024

A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding. Customer Satisfaction (CSAT) : Evaluates satisfaction with specific interactions.

Sentiment Analysis 361

Sentiment Analysis Customer Feedback NPS Net Promoter Score 361

eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding. Customer Retention Rate (CRR) : Measures the ability to retain customers over time.

NPS 395

NPS Customer Feedback Net Promoter Score B2C 395

Lumoa

JANUARY 19, 2023

This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94