SurveySensum

DECEMBER 2, 2024

You may find it difficult to customize the surveys or feedback tools how you want them. Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

CSAT.AI

OCTOBER 19, 2022

It also has a drop down menu for monitoring either agent or customer language for the chosen phrase model. Sentiment Analysis. Sentiment analysis is parsing customer responses and actions to understand how they feel. It is much harder to win back a lost customer. New to CSAT.AI? Conclusion.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

SurveySensum

JULY 12, 2019

Customer Service (Instant action on negative feedback). Customer retention is the backbone of the business across different industries. According to Bain, repeat customers spend 67% more than new customers. With text and sentiment analysis, that too real-time, this problem will be solved once and for all.

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Unstructured Data 68

Gainsight

MARCH 27, 2025

The latest session, Revenue-Driven CS: Proving ROI & Driving Executive Alignment , featured our very own Chief Revenue Officer, Marilee Bear, who sat down with Marija Skobe-Pilley, Founder of Women in Customer Success. Lets dive into our top 5 takeaways on how to tie CS to revenue generation.

Sentiment Analysis 52

Sentiment Analysis Customer Retention AI Gaming 52

SurveySensum

FEBRUARY 17, 2025

stop words, special characters) and structures the text for analysis. Text Categorization : AI categorizes feedback into predefined topics or custom tags, such as product issues, service complaints, or feature requests. These dashboards should: Display sentiment analysis visually using graphs, heatmaps, or trend charts.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

MARCH 17, 2025

Tracks how customer sentiment, retention, and support efficiency have evolved over time. customer sentiment via NPS, CSAT, CES) How has our customer retention rate changed year-over-year? retention and churn trends) Are we reducing the number of recurring complaints about product quality?

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

SurveySensum

DECEMBER 30, 2024

ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7 Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

MARCH 5, 2025

Detects Emerging Trends : Helps businesses identify patterns in customer behavior and preferences. Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. Lets now understand how contact center text analytics software works.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Totango

OCTOBER 30, 2024

To drive customer-led growth, organizations need to assign ownership for expansion, align tactics to value drivers, measure post-sales funnels precisely, streamline communication post-sale, and use automation to create more clarity for teams. For years, attainment was the sexiest word in SaaS. But then the ground shifted from underneath.

Sentiment Analysis 62

Sentiment Analysis Sales Start-ups Customer Retention 62

SurveySensum

MARCH 3, 2025

Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Comm100

DECEMBER 16, 2024

Customers can self-serve effectively, reducing the need for human interaction while ensuring instant clarity and consistency across inquiries. Sentiment analysis AI analyzes customer text or speech to gauge emotion and tone, categorizing interactions as positive, neutral, or negative.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

CSAT.AI

FEBRUARY 22, 2023

Predictive Analytics Using past data to discover patterns that can be used to predict future customer behaviors, preferences, future spend and even customer lifetime value (CLV) can help your company stay ahead of the customer retention game. AI based sentiment analysis reviews inquiries and interactions.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

Helpt

MAY 31, 2024

This means moving beyond basic transactional data to incorporate behavioral insights, sentiment analysis, and real-time feedback to offer truly personalized support. Empathy is King AI chatbots often lack the emotional intelligence to handle complex customer emotions and scenarios effectively. What Should We Look Forward to?

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. This will help you identify areas for improvement and work towards retaining your customers. So, let’s dive in!

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

CSAT.AI

SEPTEMBER 29, 2022

Is it easy for customers to reach you? Did you lose more customers in a specific region, group or timeframe? Customer Retention Cost (CRC). The basic calculation of CRC is total customer costs divided by total number of customers. . For example: Total costs/total # of customers = CRC.

Sentiment Analysis 107

Sentiment Analysis B2B B2C Customer Acquisition 107

Hodusoft

NOVEMBER 27, 2024

These tools ensure that customers can get immediate assistance, reducing wait times and increasing overall satisfaction. Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

SurveySensum

OCTOBER 28, 2024

Customer Satisfaction (CSAT) Score While NPS tells you if customers will recommend you, CSAT shows you how satisfied they are with specific interactions. Keep an eye on these scores together to get a complete view of the customer journey.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

CSAT.AI

SEPTEMBER 14, 2022

When a CSM has too many clients to be able to analyze data and make improvements alone or when there are multiple CSMs, adding a CS Ops role or team can smooth the bumps of scaling and improve customer retention. There are many other customer success roles and we will dive into some of them in a future post.

Customer Service 102

Customer Service Sentiment Analysis Customer Retention AI 102

SurveySensum

FEBRUARY 13, 2025

NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging and improving customer retention and loyalty. To achieve the same, deep dive into the customers open responses and run text and sentiment analysis.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

VOZIQ

MAY 12, 2024

In today’s rapidly evolving business landscape, customer retention is the North Star metric that significantly impacts profitability and growth, particularly for subscription businesses. However, traditional customer retention strategies often fall short of delivering a significant impact.

Customer Retention 40

Customer Retention AI Non-Profits Machine Learning 40

VOZIQ

JANUARY 1, 2024

It provides a deeper understanding of the contextual insights that affect customer behavior and retention dynamics. Let’s dive deeper into the positive impact of explainable AI on customer retention strategies. Analyzing Sentiments Not all customers express their dissatisfaction.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

VOZIQ

APRIL 11, 2023

By monitoring customer lifecycle, businesses can avoid the costs of expensive retention, and triggering churn based on bad offers. The plethora of information available via contact centers is crucial in keeping track of their sentiments. This blog is originally appeared on customer think. appeared first on VOZIQ AI.

Customer Retention 40

Customer Retention Sentiment Analysis ML Contact Center 40

VOZIQ

APRIL 11, 2023

By monitoring customer lifecycle, businesses can avoid the costs of expensive retention, and triggering churn based on bad offers. The plethora of information available via contact centers is crucial in keeping track of their sentiments. This blog is originally appeared on customer think. appeared first on VOZIQ AI.

Customer Retention 40

Customer Retention Sentiment Analysis ML Contact Center 40

SurveySensum

JANUARY 27, 2022

A customer experience tool automatically divides customers based on their location, gender, age, etc. It helps you to target your customers easily at any given time. Know more about Customer Segmentation. When so much is done, customers feel happy and cared for. Improved customer retention and loyalty .

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM Touchpoint 59

SurveySensum

DECEMBER 24, 2024

SurveySensum SurveySensum is an AI-enabled customer experience management platform that enables businesses of all sizes and industries to gather customer feedback, analyze it, and take prioritized action to improve customer satisfaction and loyalty. And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

TeamSupport

AUGUST 3, 2018

In this scenario, it’s not up to the sales team to provide the victory, but instead the onus falls squarely onto the customer success group. With customer retention critical to business success, fending off the competition means a healthy balance sheet and minimal churn.

B2B 56

B2B Sentiment Analysis B2C Customer Retention 56

CSAT.AI

JANUARY 4, 2023

Identify what percentage of overall new customers brought in the highest percentage of add-on revenue and through which channel. Well trained agents are a key component for reducing customer retention and acquisition costs.

Net Promoter Score 79

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 79

VOZIQ

AUGUST 11, 2022

Sentiment analysis, also known as opinion mining, helps customer-facing businesses know their customers better and build stronger relationships with them. This is because sentiments have a critical role in a buying decision and customer life cycle. Why is sentiment analysis important?

Sentiment Analysis 40

Sentiment Analysis Machine Learning Customer Satisfaction Customer Loyalty 40

TeamSupport

APRIL 5, 2019

2) Leverage sentiment analysis to quickly gauge ticket tone – When you have lots of tickets coming in, choosing which ones to work on, ignore, and escalate is crucial. One modern way to do this is by utilizing customer support software that has built-in sentiment analysis capabilities.

Sentiment Analysis 55

Sentiment Analysis Customer Retention Technology Technology 55

CSAT.AI

FEBRUARY 1, 2023

The post Contact Center Revenue: How Value Creates a Profit Center and Cost Reducer appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Contact Center 102

Contact Center Non-Profits Sentiment Analysis Customer Loyalty 102

1 to 1

JULY 25, 2024

Customer Satisfaction (CSAT) : Evaluates satisfaction with specific interactions. Customer Lifetime Value (CLV) : Estimates long-term revenue potential from a customer. Revenue Growth : Tracks growth attributed to customer experience initiatives.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

CSAT.AI

APRIL 5, 2023

Customer Lifetime Value (CLV): The estimated total value a customer will bring to a business over the course of their relationship with the company. Customer Loyalty: This is shown when customers return to a business for purchases, or recommend, praise and even defend a business.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Zendesk

MAY 31, 2023

In this second part of the discussion, Zendesk’s Maddie Hoffman —director of self-service and automation at Zendesk—joins Loman and Saunders in an in-depth conversation about how generative AI will have sweeping effects on self-service, knowledge management, and what customers will come to expect from the companies they patronize.

AI 52

AI Sentiment Analysis Customer Retention Customer Experience 52

Lumoa

JUNE 14, 2023

Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. According to Harvard Business Review, acquiring a customer costs anywhere from 5 to 25 times more than retaining an existing one. But the damage doesn’t stop there.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78

CSAT.AI

SEPTEMBER 5, 2018

Not all ideas will be worth implementing, but when your customers feel heard they are more likely to praise your company. Ideas they bring create an opportunity to build lasting relationships improving customer retention. And sometimes, just sometimes, your customers contact your center to offer praise or thanks.

Customer Service 52

Customer Service Sentiment Analysis Sports Customer Retention 52

ECXO

MARCH 24, 2024

The Impact of Hyper-Personalization on Customer Experience Hyper-personalization, powered by AI, has a profound impact on customer experience. By creating a personalized journey for each customer, brands can enhance customer engagement, build stronger relationships, increase customer retention, and improve customer satisfaction.

AI 156

AI Customer Experience Social Media Machine Learning 156