Lumoa

FEBRUARY 16, 2023

One of the best analysis techniques available is the voice of customer (VoC) template. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Lumoa

FEBRUARY 9, 2023

It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. Learn more about personalized marketing in Personalized Marketing: The Ulitmate Guide to WOW Your Prospects and Customers.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

retention Customer retention is the measurement of how a business retains customers over a specific period of time. High retention rates is what you should aim at, since retaining customers costs less than acquiring them. Social media is a powerful tool when it comes to customer experience.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

JANUARY 19, 2023

Train in Reporting and Story-telling Data reporting is a crucial skill that entails gathering, evaluating, and structuring data into an understandable format. As statistics and data can become dull over time, more and more businesses are turning to storytelling to improve employee engagement.

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

Lumoa

MARCH 20, 2018

retention Customer retention is the measurement of how a business retains customers over a specific period of time. High retention rates is what you should aim at, since retaining customers costs less than acquiring them. Social media is a powerful tool when it comes to customer experience.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

APRIL 15, 2025

However, what if you’re not actively gathering and analyzing customer feedback? This is where Voice of Customer (VoC) tools come into play. VoC tools allow you to discover how your customers feel about your products and services, understand their expectations, and find ways to deliver the best customer experience possible.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52