SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

SurveySensum

OCTOBER 17, 2024

This helps improve descriptions, pictures, product quality and customer experience as a whole. Boosts Customer Retention Satisfied customers are more likely to become loyal customers in the long run. report, increasing customer retention by 5% can result in an improvement of over 25% in profit.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

VOZIQ

DECEMBER 17, 2020

Recently, VOZIQ’s predictive customer retention solution was honored for consistent innovation and extraordinary value creation and won the 2020 Product of the Year award. In customer retention scenario, it would be how many at-risk customers the model has identified and how accurately it has done so.

Customer Retention 98

Customer Retention Text Analytics AI Engineering 98

Lumoa

FEBRUARY 9, 2023

It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. Learn more about personalized marketing in Personalized Marketing: The Ulitmate Guide to WOW Your Prospects and Customers.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Callminer

JULY 15, 2019

Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data. Leveraging Machine Learning in Conversational Analytics. In addition, a wide range of acoustics are in play to provide contextual accuracy.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. More general research, however, highlights the asymmetric nature of customer experience spending.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. If this is a must-have feature, you’ll need to shortlist vendors that offer it.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. More general research, however, highlights the asymmetric nature of customer experience spending.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

Lumoa

OCTOBER 15, 2023

But wait, a word of caution: don’t find yourself scrambling to adjust to every single customer suggestion. Your resources aren’t endless, even if the customer wish list is. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Don’t Just Meet Customer’s Expectations, Understand Them & Exceed Those Expectations!

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Text Analytics. Text Analytics and Machine Learning. Best features. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Experience Investigators

APRIL 23, 2024

Prioritizing the right CX management not only helps in retaining customers by improving their experiences, but also enhances the overall brand image and increases profitability. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

DECEMBER 15, 2023

Boosting customer retention through targeted improvements: Instead of applying generic solutions, you can address the unique challenges identified in the survey responses, making your retention efforts more effective. If yes, could you name the brand And the feedback received from customers was highly insightful.

Text Analytics 52

Text Analytics NPS Customer Retention Customer Feedback 52

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It lets you know why your customers may leave you.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. Use the voice of customers to understand drivers of churn. We hope you find them useful.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

SurveySensum

DECEMBER 4, 2024

Also, it is essential to consider factors such as response rates, size of the customer base, and customer segments while launching the NPS survey in banks. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty! Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

VOZIQ

JULY 18, 2022

Over the years, we have met executives from several pest control companies and realized that customer retention is one of their topmost priorities. However, for most of them, retention programs haven’t delivered the desired outcomes. Use the voice of customers to understand drivers of churn. We hope you find them useful.

Machine Learning 40

Machine Learning Text Analytics Customer Retention Contact Center 40

SurveySensum

NOVEMBER 6, 2023

Its importance lies in the fact that It is a simple survey that makes it easy for customers to respond, and for businesses to interpret and act on the feedback. It assesses customer loyalty , which is closely linked to customer retention and advocacy. How to Analyze Open-Ended NPS Feedback?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Confirmit

NOVEMBER 15, 2020

After just five months, Louise successfully launched the Voice of the Customer program and created its first-ever Customer Service Week, providing staff with training to help them learn about the new VoC tool, understand results and bring customer feedback to life. 11% increase in customer orders.

CX 52

CX VOC Text Analytics Voice of the Customer 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

DECEMBER 4, 2023

Well, tools like ‘SurveySensum’s Text Analytics ’ are the key here! Gather feedback via ‘Feedback Tool’ or ‘ Upload all previous responses ’ on the platform and hit ‘Text Analytics’. You will get top trends and sentiments from thousands of uploaded feedback in just a few seconds.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Net Promoter Score 52

SurveySensum

AUGUST 30, 2024

So providing customers with a clear set of communications, personalized advice, and easy-to-set-up solutions will simplify complexities, and reduce customer frustration and effort. Customer Retention : The financial industry often reports high customer acquisition costs.

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. With the right CX tool, you can keep tabs on customer history and preferences.

CX 52

CX Customer Experience Social Media Text Analytics 52

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. It helps you improve customer retention rates, efficiently focus on your highest-impact customers, and continually improve your services. But what is customer experience? How do you design and manage a CX strategy?

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. It also comes with custom dashboards that capture and report in real-time data – enabling users to track real-time data.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. For businesses with a global reach, SurveySensum’s multilingual support ensures you can collect feedback from customers worldwide.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 2, 2024

Scope of Use Actively used by marketing, support, and product teams; across the entire customer journey. Used by sales, marketing, and customer service teams. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

OCTOBER 20, 2023

And product feedback loop not only enhances the products as per customers’ needs but also boosts customer satisfaction and loyalty. Boosting Customer Retention: Maintaining current customers is a vital aspect of business success, as it can be up to 25 times more cost-effective than acquiring new ones.

Close the Loop 52

Close the Loop Social Media Text Analytics Customer Retention 52

Lumoa

FEBRUARY 16, 2023

Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. This information helps create targeted campaigns that will help increase customer retention rates and build long-term relationships with customers. Thankfully, we’ve got you covered.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

AUGUST 2, 2024

How does NPS impact customer retention in the hospitality industry? Using AI tools like ChatGPT is an effective way to calculate NPS and improve your customer satisfaction , however, don’t forget to incorporate robust NPS software as it makes a world of difference to your NPS program. Don’t Forget About the NPS Software!

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

PeopleMetrics

JANUARY 18, 2022

You can also immediately flag any customer’s negative experiences for direct outreach from your team. Both benefits help you grow your net promoter scores and customer retention metrics without sacrificing all of your team’s time and attention to inefficient, unscalable processes.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

SurveySensum

SEPTEMBER 1, 2023

This task is made easier with an automated Text Analytics Platform that swiftly extracts trends and sentiments. Moreover, the act of reaching out for feedback makes customers feel heard and valued, further solidifying their connection to the brand. Start Sending Customer Surveys with SurveySensum – Sign Up for Free 8.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

SurveySensum

AUGUST 28, 2024

Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line! Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 5.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52