Customer Retention and Unstructured Data

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

MARCH 30, 2025

Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale. AI can infer customer sentiment from what theyre already saying or writing. Crucially, it can highlight why customers feel that way by extracting common themes.

AI

AI CX Sentiment Analysis Predictive Analytics

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It lets you know why your customers may leave you.

Unstructured Data

Unstructured Data Contact Center Text Analytics Customer Retention

Focus on Customer Experience Management to Improve Customer Retention

SurveySensum

JULY 12, 2019

Very likely, it’s an added responsibility on the shoulder of the marketing research team to discover opportunities in terms of gaining customer fan-base and customer engagement. A research by Gartner claimed 80% of your future revenue comes from 20% of current customers. Customer Service (Instant action on negative feedback).

Customer Retention

Customer Retention Customer Experience Management Customer Experience Unstructured Data

The new dawn of Machine Learning

Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. While it’s likely that more realistic claims close fewer accounts, it pays off in customer retention.

Machine Learning

Machine Learning ML Unstructured Data Start-ups

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

This approach can lead to actionable insights to resolve FCR problems, improve Customer Experience, reduce costs, and increase customer retention. Join us to learn more about: Key Insights: How to measure Customer Experience and engagement across channels.

Customer Experience

What is customer experience optimization? (+3 actionable tips)

Zendesk

FEBRUARY 10, 2022

In the Zendesk Customer Experience Trends Report 2022 , over 90 percent of respondents said they’d spend more money with businesses that offer streamlined experiences. And customers who describe a company’s CX as “good” are 37 percent more likely to recommend it to others. Not sure where to start?

Customer Experience

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score

Track Performance and Boost Operational Efficiency With Contact Center Analytics

SurveySensum

OCTOBER 29, 2024

Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions. Let’s understand each of them.

Contact Center

Contact Center Text Analytics Sentiment Analysis Machine Learning

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

VOZIQ

OCTOBER 19, 2022

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers. Breakthrough stage:?What

Customer Retention

Customer Retention Predictive Analytics Unstructured Data Touchpoint

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

VOZIQ

OCTOBER 19, 2022

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer experience and engagement. times more likely to retain customers. Breakthrough stage:?What

Customer Retention

Customer Retention Predictive Analytics Unstructured Data Touchpoint

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. It is widely used in academic research, social sciences, market research, and business intelligence to process text-based data.

Text Analytics

Text Analytics Sentiment Analysis Social Media Machine Learning

The beginner’s guide to competitive benchmarking and how to get started

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). This can slow your strategy and create missed opportunities to gain market share and grow your customer base.

Social Listening

Social Listening CXM Unstructured Data Social Media

3 ways to provide an AI customer experience

Zendesk

DECEMBER 7, 2021

Boost customer retention. Once customers are onboarded, AI can help you proactively resolve problems, deliver superior support experiences, and decrease churn. Anticipate customers’ needs and potential issues. Plus, there are AI-powered recommended replies that help customer service reps work more efficiently.

AI

AI Customer Experience Artificial Intelligence Machine Learning

21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

SEPTEMBER 14, 2020

The organizations that utilize call center software have often purchased an application that was built by technologists who had no appreciation of the customer who would be calling in. Customer retention is vital, and poor call centers do not retain customers.

Compliance

Compliance Unstructured Data Non-Profits Technology

VOZIQ Customer Intelligence Roundup – May Edition

VOZIQ

MAY 1, 2022

Every month, we put together the best resources from around the web to help recurring revenue businesses navigate customer retention and experience challenges, and stay on top of the latest trends. Solve Customer Mysteries with Quantitative and Qualitative Investigation. 5 Customer Experience Books You Must Read in 2022.

Unstructured Data

Unstructured Data ML Customer Retention AI

Five Strategic Enablers Of AI-Driven Retention Transformation

VOZIQ

NOVEMBER 13, 2022

For many leading recurring revenue businesses, AI is transforming retention by leveraging customer data, advanced analytics and machine learning to extract actionable intelligence and drive multichannel retention actions. Unified Customer Data. Predictive Modeling.

AI

AI Unstructured Data Customer Retention Machine Learning

How to Create a Voice of Customer Template for Your Business

Lumoa

FEBRUARY 16, 2023

Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. This information helps create targeted campaigns that will help increase customer retention rates and build long-term relationships with customers.

VOC

VOC Unstructured Data Customer Feedback Voice of the Customer

Why Measuring Churn Risk across Customer Lifecycle Is Critical for Recurring Revenue Businesses

VOZIQ

JUNE 16, 2022

In my experience while working with the leaders of several recurring revenue businesses, I’ve realized while customer retention is a critical business metric to them, the traditional, reactive framework poses a lot of constraints, primarily because it fails to provide the risk build-up over the entire customer lifecycle.

Unstructured Data

Unstructured Data Customer Retention Structured Data Contact Center

Why Measuring Churn Risk across Customer Lifecycle Is Critical for Recurring Revenue Businesses

VOZIQ

JUNE 16, 2022

In my experience while working with the leaders of several recurring revenue businesses, I’ve realized while customer retention is a critical business metric to them, the traditional, reactive framework poses a lot of constraints, primarily because it fails to provide the risk build-up over the entire customer lifecycle.

Unstructured Data

Unstructured Data Customer Retention Structured Data Contact Center

Unlock Customer Insights with Social Media Text Analytics

SurveySensum

MARCH 3, 2025

For instance , if customers frequently express frustration about a particular feature in product reviews, businesses can proactively address the issue before it affects customer retention. Traditional social media monitoring provides data, but AI-driven text analytics ensures you can act on it efficiently.

Text Analytics

Text Analytics Social Media Sentiment Analysis AI

5 Reasons Why Traditional Retention Efforts Are Inadequate

VOZIQ

FEBRUARY 25, 2022

This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay current. The five common traditional retention approach limitations are: 1.Fragmented Fragmented Efforts.

Structured Data

Structured Data Unstructured Data ML Customer Retention

15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

DECEMBER 24, 2024

GetFeedback GetFeedback is an agile and quick customer feedback tool that helps you enhance the customer experience quickly using creative interactions and digital experiences. Make the right decisions on time and improve customer retention by identifying and eliminating friction points.

Sentiment Analysis

Sentiment Analysis NPS AI Start-ups

Voice of the customer tools that drive actionable change

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. Let’s dive in and learn more about these VoC tools!

Voice of the Customer

Voice of the Customer VOC Sentiment Analysis Close the Loop

Tech Customer Success

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

Trending Sources

Focus on Customer Experience Management to Improve Customer Retention

The new dawn of Machine Learning

Leveraging Data Analytics to Optimize the Customer Experience

What is customer experience optimization? (+3 actionable tips)

Track Performance and Boost Operational Efficiency With Contact Center Analytics

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

Applying Gartner’s Analytics Maturity Model To Assess Your Customer Retention Program

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

The beginner’s guide to competitive benchmarking and how to get started

3 ways to provide an AI customer experience

21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

VOZIQ Customer Intelligence Roundup – May Edition

Five Strategic Enablers Of AI-Driven Retention Transformation

How to Create a Voice of Customer Template for Your Business

Why Measuring Churn Risk across Customer Lifecycle Is Critical for Recurring Revenue Businesses

Why Measuring Churn Risk across Customer Lifecycle Is Critical for Recurring Revenue Businesses

Unlock Customer Insights with Social Media Text Analytics

5 Reasons Why Traditional Retention Efforts Are Inadequate

15 Best SurveyMonkey Alternatives & Competitors [2025]

Voice of the customer tools that drive actionable change

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