Zendesk

APRIL 12, 2021

In a customer-centric organizational culture, a company’s values, actions, and beliefs directly tie back to the ultimate goal of customer satisfaction. A customer-centric company will often go above and beyond to make its customers happy. It’s a win-win.

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Lumoa

JANUARY 23, 2018

Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction. These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. The higher your NPS, the smaller the number of customer complaints and returns.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Comm100

DECEMBER 1, 2017

Companies want to understand their customers — which is why they are interested in investing in customer intelligence. A substantial 65% of businesses prioritize investing in solutions that measure customer satisfaction and loyalty as part of achieving the number three contact center priority: increasing voice of the customer strategy.

Contact Center 58

Contact Center Social Media Customer Journey Map Omnichannel 58

SurveySensum

MAY 2, 2024

By analyzing viewer behavior, Netflix identifies trends and preferences, leading to the creation of successful original series and movies tailored to audience interests, enhancing customer satisfaction and retention. Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Zendesk

DECEMBER 1, 2020

When rethinking business and operating processes, here are tactics to keep your focus on the bigger picture: how to deliver breakthrough value to your customer. Know thy customer. To unlock impactful change, customer-centric organizations take an integrated approach, linking customers’ needs to transformation.

AI 98

AI Technology Technology Artificial Intelligence 98

Gainsight

OCTOBER 7, 2019

We’re energized by these numbers because it shows customers are getting value from our platform, and more importantly, customer success. Our CSMs do a terrific job communicating with and engaging our customers. However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow.

Healthcare 13

Healthcare Real Estate Education Innovation 13

SurveySensum

APRIL 7, 2023

Setting up responsibility levels for a customer-centric culture Conclusion In today’s business world, customers hold the power to make or break a company’s success. With the rise of social media and online reviews, customers have more ways than ever to voice their opinions and influence others.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52