eglobalis

JULY 31, 2024

Ahead of the Curve: MarTech-Driven Customer Experience Evolution Introduction In today’s hyper-competitive market, delivering a superior customer experience (CX) is paramount for businesses striving to differentiate themselves. This article delves into the top ten MarTech solutions, that significantly improve CX outcomes.

Customer Experience 378

Customer Experience Social Media Predictive Analytics AI 378

Intercom

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Think of CX as each moment of engagement along the customer journey. Why should customer experience be considered important?

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

MARCH 23, 2023

In today’s highly competitive market, meeting customer expectations is no longer enough to stand out from the crowd. For CX expert Jon Picoult , if you’re aspiring to satisfy your customers, you’re aspiring to mediocrity. Great CX is like a performance. Investing in the customer experience has a tangible ROI.

CX 59

CX Customer Experience Retail Start-ups 59

Shep Hyken

NOVEMBER 28, 2022

(Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated. To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction.

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

Logicalware

MARCH 1, 2023

So, is Phygital Customer Experience just another buzzword or the next best thing? In this article, we’ll explain what Phygital Customer Experience is, the benefits for your business and your agents, and tools and tips to help you implement Phygital CX as part of your contact centre strategy.

Customer Service 52

Customer Service Customer Experience Touchpoint Sentiment Analysis 52

Execs In The Know

FEBRUARY 16, 2023

Western Union agents who mastered soft skills and best methods with Zenarate achieved faster speed-to-proficiency, received better call quality and compliance scores, and drove higher customer satisfaction scores as soon as 30 days of engaging with live customers.

AI 52

AI Scorecard Contact Center Compliance 52