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(Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customersatisfaction has deteriorated. To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customersatisfaction.
Founded in 1953, Empresas ADOC is a leading shoe manufacturing and retail company in Central America. With a vast customer base across multiple countries and brands, achieving a 360-degree view of customers and providing top-notch customerservice is a top priority.
Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customersatisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link] /.
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