Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 92

Customer Service AI B2C Technology 92

Shep Hyken

APRIL 5, 2022

The Return on High Customer Satisfaction Is Huge. The Link Between the Top Rated Customer-Focused Companies and the Stock Market. Shep Hyken interviews Dr. Claes Fornell, founder of the American Customer Satisfaction Index (ACSI) and the Distinguished Donald C. marketplace on their customer satisfaction scores.

Customer Satisfaction 61

Customer Satisfaction Customer Retention Customer Service Customer Experience 61

SurveySensum

AUGUST 20, 2024

This offers deep insights into member needs and expectations, allowing credit unions to improve their services and reduce member churn. Using NPS to measure customer satisfaction and loyalty is a simple but effective way to make improvements based on real feedback. Create and analyze NPS surveys effortlessly with SurveySensum!

NPS 52

NPS Finance Actionable Insights Omnichannel 52

Comm100

FEBRUARY 9, 2021

It’s the most popular digital customer service channel, and everyone knows the basics of what live chat is. To show you some of the ways live chat can be used, and how it can benefit both your customers and agents, here are our top 5 live chat examples to inspire you. Live chat is everywhere. at that time.

Sales 60

Sales Social Media Manufacturing Customer Satisfaction 60

Comm100

MAY 4, 2022

For credit unions wanting to meet their members’ customer service expectations, omnichannel member engagement is essential. Lake Michigan Credit Union. Lake Michigan Credit Union (LMCU) was founded in 1933 and has grown to become one of the largest credit unions in the United States.

Omnichannel 83

Omnichannel Artificial Intelligence AI Start-ups 83

Comm100

APRIL 9, 2021

Today’s customer service expectations cross over industries. Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. Wait times are key to any customer service team. Wrap-up.

Retail 71

Retail AI Social Media Start-ups 71