Service Quality Institute

FEBRUARY 8, 2022

Many spend a fortune on their stupid customer satisfaction surveys that few people complete and rarely does the feedback make an impact. In this post, we are going to cover two firms that have provided Relentless Customer Service. Amazon’s Relentless Customer Service. Amazon is a firm with 1.6

Start-ups 52

Start-ups Sales Customer Service Customer Satisfaction 52

Zendesk

APRIL 2, 2021

Since adopting Zendesk solutions, the company has seen its answer rate for customer service calls improve by 30 percent to 95 percent, and its CSAT rating regularly hits 97 percent. The company was able to keep up with customer service inquiries thanks to an early decision to make big investments in automation and AI.

Innovation 52

Innovation CX Retail Start-ups 52

Hodusoft

AUGUST 16, 2023

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. With multi-branch operations, the ISP needs to ensure seamless services for its customers and connectivity between locations.

Technology 52

Technology Technology Customer Retention Entertainment 52