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Video Games versus Customer Service

Taylor Reach Group

Successes like Overwatch, Counter-Strike, and, more recently, Fortnite, are outstanding examples of the benefits of long-term services with lucrative micro-transactions , like “loot boxes” and “season passes”, that keep the dollars flowing month after month. But the model is proving hard to execute.

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Want to be a call center representative? Here’s what you need to know.

Zendesk

Working at a call center is far more complex than just talking on the phone and Googling the solution; you must have the right skills and mindset to achieve maximum customer satisfaction. Previous customer service experience: It will always be easier to get a job (even an entry-level one) if you’ve done it before.