Remove Customer Satisfaction Remove CX Remove New Jersey
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5 Rules of How to Effectively Target Your Critical Customers

Beyond Philosophy

Increase customer satisfaction? Sure, they might be 40-plus, living in a 4-bedroom in New Jersey, but that isn’t why they subscribe to your service. It might be a contributing factor or indicative of specific customers but not the driving force behind their behavior. In other words, why are you segmenting?

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Gain Ground Managing Hybrid Contact Centers

CSAT.AI

CX Pro Managing a Hybrid Contact Center Remotely. Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation.