SugarCRM

JULY 7, 2022

Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

Technology 55

Technology Technology ML Data Entry 55

Comm100

DECEMBER 16, 2024

Proactive engagement AI triggers personalized messages or offers based on customer behavior, such as browsing specific pages or abandoning a cart. Increases conversion rates and improves customer satisfaction by addressing needs before they reach out. Helps improve the quality of conversations by offering human-like responses.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Lightico

JULY 2, 2024

Loan Servicing Challenges Effective loan servicing involves managing customer accounts, processing payments, handling delinquencies, and ensuring compliance with all applicable laws. The need for accurate data entry, timely processing, and effective communication with borrowers adds to the complexity.

Compliance 52

Compliance Finance Data Entry Legal 52

Lightico

JUNE 6, 2024

Think data entry, form filling, and basic calculations—tasks that follow a clear set of instructions. IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP).

AI 52

AI Unstructured Data Machine Learning Compliance 52

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents. Customer Delight vs. Customer Satisfaction.

CRM 29

CRM B2C Artificial Intelligence Sentiment Analysis 29

SugarCRM

FEBRUARY 7, 2023

Simply put, guided selling is the process of analyzing current and historical sales trends with the help of customer data and tailoring product recommendations to accelerate conversion rates. According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. ML also plays a role here.

CX 26

CX B2C B2B Engineering 26

Hodusoft

MARCH 12, 2025

In contact centers, it is used to analyze customer interactions, assess customers’ mood or sentiment, convert speech-to-text as well as text-to-speech. Machine Learning (ML) Machine learning algorithms are used to improve performance over time by learning from historical data.

Contact Center 52

Contact Center AI Machine Learning Finance 52