Customer Satisfaction Direct Marketing Touchpoint 
Gainsight
SEPTEMBER 5, 2019
Personalized touchpoint surveys can help prevent “ zombie ” users by providing context around user behaviors. In turn, this can give you a more in-depth look at specific points within complex customer journeys. It allows you to identify what parts of the customer journey need to be improved. Tip 4: NPS Surveys.
Zendesk
FEBRUARY 14, 2022
A permanent, live customer feedback loop that is received by as many employees as possible. The word transformation is synonymous with change, so whether you’re working in a call center or directing marketing efforts, getting comfortable with doing things differently comes with the territory.
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