SurveySensum

SEPTEMBER 3, 2024

Employee Experience : How satisfied your employees are as it directly impacts their interaction with your customers which impacts your customer satisfaction and loyalty. Measure NPS at each touch point in a customer journey because not all journeys are the same. How To Do NPS Drivers Analysis (Effectively)?

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

NOVEMBER 22, 2023

For example, if you want to increase your online sales, ask customers about their shopping experience on your website. Their feedback will help you identify areas of improvement, and working on those not only boosts customer satisfaction but increases sales as well! Optimize for Different Devices: 3.7% on tablets and 2.2%

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

MAY 31, 2024

As a result, you can provide experiences that are relevant to the customer and leads, thereby boosting customer satisfaction and conversion rates. Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. If not, then it’s high time.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

NOVEMBER 14, 2023

Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys. They employ the star rating survey on their website or app, where customers can rate products on a scale of 1 to 5 stars.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

MARCH 1, 2024

Focusing Just on the Score, Neglecting Feedback: Yes, the businesses that prioritize customer feedback have 1.6 Benchmarking your NPS analysis against industry standards is a compass guiding businesses through the vast sea of customer satisfaction. This oversight undermines the dynamic nature of customer satisfaction.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. If not, then it’s high time.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 20, 2023

They were significantly losing out on the customers and they didn’t know what to do. Analyzing this feedback using powerful text analytics , they discovered important insights. Customers were switching to other fashion brands due to limited stock availability. So, what did they do? The observation?

Retail 52

Retail Customer Feedback CX Social Media 52

PeopleMetrics

JANUARY 23, 2025

When I wrote Listen or Die in 2017, I made the case that NPS is invaluable for understanding the overall health of your customer relationships, but its not enoughespecially in a transactional VoC survey. Example: An e-commerce company analyzes CSAT feedback using AI. But knowing the score is just the starting point.

NPS 118

NPS AI E-commerce CX 118

SurveySensum

OCTOBER 23, 2024

This coupled with the fact that they provide quality service results in customer satisfaction. In Logistics & Transportation Average NPS score – 40 In Logistics and transportation, customers heavily rely on the timely delivery and quality of services. Thus, the average NPS score is 76.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

APRIL 18, 2025

AI-Powered Text Analytics Bid farewell to manual number-crushing. Custom Dashboards Information overload? E-commerce & payment support Conditional logic for dynamic forms Starts at $24/month (billed annually) 4.5 These figures show that SurveySensum is designed for companies that value customer satisfaction.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

MARCH 14, 2025

Its commonly used for customer satisfaction surveys , feedback collection, and outreach to specific demographics. For example , a telecom provider wants to measure customer satisfaction after a service call. This also leads to better ROI on marketing campaigns, as you can focus on the most profitable customer segments.

Social Media 52

Social Media Non-Profits E-commerce AI 52