eglobalis

OCTOBER 21, 2024

Understanding when to adapt or deviate from these practices is crucial for long-term customer trust and operational efficiency. Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences. This created a sense of mistrust and led to low rankings in customer satisfaction surveys​.

Social Media 520

Social Media B2B Sentiment Analysis B2C 520

CSAT.AI

JULY 12, 2023

Expecting customers to be overly patient is a losing gamble. Companies Want to Get Better CX Results Microsoft surveyed businesses from multiple continents for their 2023 report: Global State of Customer Service Sophistication. Many businesses get this.

AI 88

AI CX Gambling Sentiment Analysis 88

CSAT.AI

NOVEMBER 9, 2022

analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches. This lets agents know how they are doing and give you a picture of customer satisfaction as it changes. Solutions like CSAT.AI Use What You Know for Troubleshooting and Strategy.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92