PeopleMetrics

JANUARY 18, 2022

Customer satisfaction has always been a make-or-break consideration for businesses. Learning from your customers’ experiences gives you direct insight into what you’re doing well and where you can improve to drive more revenue, acquisition, and retention. What is customer satisfaction software?

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

SurveySensum

AUGUST 2, 2024

Want to keep a finger on the pulse of customer satisfaction? Calculating the NPS score is not just about crunching numbers – it’s about understanding how your customers truly feel about your product, service, and overall brand. How does NPS impact customer retention in the hospitality industry?

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

Lumoa

OCTOBER 15, 2023

But wait, a word of caution: don’t find yourself scrambling to adjust to every single customer suggestion. Your resources aren’t endless, even if the customer wish list is. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

SurveySensum

AUGUST 28, 2024

Chick-fil-A Chick-fil-A is a well-known name in the fast-food industry and has topped the list in this industry in the American Customer Satisfaction Index (ACSI), earning an overall score of 83 out of 100 in 2024. The attendants are trained to greet customers with a warm and friendly welcome and give their undivided attention to them.

Customer Experience 52

Customer Experience Text Analytics Customer Satisfaction Hospitality 52

SurveySensum

JUNE 15, 2023

It’s no wonder companies like Link Net , a telecommunication giant, have made it a top priority to boost their customer satisfaction scores. Capture customer sentiment consistently across different touchpoints. A score of 35 can be a good score for the hospital industry but not a good score for the retail industry.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

SurveySensum

DECEMBER 2, 2021

Any positive integer can be deemed to be a good NPS score since it indicates the overall positive sentiments of customers towards the business. So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. A bigger market caters to customers hailing from diverse cultural backgrounds.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Our customer satisfaction increases – so what? Emotions influence it.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97