How Contact Centers Can Respond During a Global Crisis
Fonolo
MARCH 19, 2020
“We actually are switching some of our sales team to customer support in the coming weeks just to support the volume of tickets,” CEO Avi Meir told TechCrunch. We’re very proud that our metrics are not declining — meaning specifically service level; how fast we solve cases; our ‘C-Sats’, customer satisfaction.
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