Remove Customer Satisfaction Remove Invoicing Remove Unstructured Data
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From OCR (Optical Character Recognition) to IDP (Intelligent Document Processing): The Evolution of Automation & AI in Financial Services

Lightico

Documents can either be internally generated and completed by customers or employees, or they can be any kind of document with information on it, such as bank statements, pay stubs, invoices, tax forms, basically any kind of document or image sent in by a customer.

AI 52
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Harnessing the Power of Generative AI in CRM

SugarCRM

Because of the data-backed content, such campaigns will likely have higher conversion rates. When used on unstructured data sets, such tools can assist data enrichment, giving your marketing and sales teams more insights into lead preferences and expectations enabling them to craft impactful messages and strategies.

CRM 26
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How to Improve Surveys: Amas Tenumah Interviews Martha Brooke

InteractionMetrics

So it was kind of like, yes, measurement of aspects of the customer experience. In this case, it was customer service. And of course, customer experience is a lot more than customer service. But customer experience is everything. It’s the invoicing. But this was specifically about customer service.

NPS 52