Q&A with Chatdesk: How to make the holiday season a CX success
Zendesk
DECEMBER 2, 2020
In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! Here are three metrics that most of our customers are tracking: Utilization Rate: Ratio of time your agents are handling tickets by total time worked. You can enable Zendesk Satisfaction Ratings if you don’t have this setup already.
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