Lightico

MARCH 5, 2025

No one likes a jargon filled legal heavy customer journey. However, compliance mandates transparency, but the result is often overwhelming, legal documents and contracts that hinder CX rather than inform customers. The impact of these innovations is reflected in measurable CX improvements.

Compliance 52

Compliance CX Customer Experience Healthcare 52

Fonolo

SEPTEMBER 28, 2022

Every call center knows customer feedback is precious. That’s why we invest staff, time, and technology budgets into call center software and organic outreach to learn how customers feel about the service they receive. You’ve probably drafted customer satisfaction surveys before.

Net Promoter Score 138

Net Promoter Score Contact Center Healthcare Customer Satisfaction 138

Bill Quiseng

APRIL 18, 2021

Take ownership for the education of those you select to deliver the experience your customers are expecting. Of course, you need to introduce the policies and rules required by your legal department or the state. That education starts on the first day.

Social Media 167

Social Media Customer Service Education Legal 167

Beyond Philosophy

DECEMBER 22, 2016

Uber is fighting with the DMV in California about the legality of testing its driverless taxis in San Francisco. There is talk about computers replacing lawyers in the day-to-day legal work and systems that can predict treatment plans for cancer patients almost as accurately as a doctor can. They reported that 83% of U.S.-based

Legal 128

Legal Transportation Retail Customer Experience 128

Beyond Philosophy

AUGUST 23, 2017

What does customer loyalty , customer satisfaction , customer experience or even “Happiness” look like on a chart or in an Excel sheet? When a CX delivers on Customer Satisfaction or even the nebulous concept of happiness, you can show it in no uncertain terms. How does one measure a concept?

CX 132

CX Legal Customer Loyalty Finance 132

The Customer Service Blog

AUGUST 17, 2022

The article should contain between 600 to 800 words and it must be directly relevant to customer service, customer loyalty, or customer satisfaction. The article must be completely honest and accurate, and the writer must accept full legal responsibility for what they have written.

Legal 86

Legal Customer Loyalty Customer Satisfaction Customer Service 86

Bill Quiseng

FEBRUARY 15, 2016

Here are three low cost ways that have worked for me in improving customer service. Create a Customer Satisfaction Investigation (CSI) team. Isn’t it criminal to take a customer’s money and then not deliver to meet his expectations? Day One and Done customer service training is simply not enough.

Customer Service 92

Customer Service Legal Customer Satisfaction Customer Feedback 92

Fonolo

FEBRUARY 2, 2023

In short, call center automation makes it easier for agents to resolve customer issues in a single interaction. Better customer satisfaction When implementing automation tools, it’s important to consider how they will affect and improve the customer experience and their overall journey.

Contact Center 140

Contact Center Sentiment Analysis AI Legal 140

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. You could get the same product for a similar price from providers A and B, but Provider B has a higher customer satisfaction rating, so you choose Provider B.

Contact Center 210

Contact Center CRM Technology Technology 210

Beyond Philosophy

OCTOBER 6, 2015

Owners of the affected models will be seeking “unspecified punitive damages and legal fees, among other things,” according to the Chicago Tribune. As a result, VW faces a number of punitive actions today: The EPA says they could be fined up to $18 billion. A class action lawsuit has already been filed in California.

Compliance 162

Compliance Legal Government Customer Loyalty 162

Taylor Reach Group

MAY 14, 2019

This message will set the tone for how your staff will reply to customers and how customers will receive them. Avoid the “robotic, PR crafted, legal jargon, edited by the Chief Financial Officer” response. Instead, draft a genuine apology with clear goals about your next actions.

Gaming 121

Gaming Customer Service Legal Customer Experience 121

Hodusoft

DECEMBER 26, 2024

The services range from customer service, legal support, data entry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change. A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate. The list is very long indeed.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. It is also very important to allow the agents to analyze their performances on the basis of the quality of service and customer satisfaction.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Hodusoft

JANUARY 30, 2025

Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth. On the other hand, a unified experience helps businesses build trust, enhance customer satisfaction, and drive brand loyalty. The result? Here, Omnichannel is the Right Solution! Ask for a Free demo!

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Fonolo

APRIL 20, 2021

Whether they operate within a big enterprise or a small business, call centers engage overflow services to ensure that all voice calls are answered and all customers are serviced on the phone line — especially during spikes in call volume (expected or unexpected). Magellan Solutions. Locations: Serving the US, Australia, Europe, and Asia.

Legal 148

Legal Finance Healthcare Customer Service 148

Fonolo

JANUARY 26, 2021

The benefits of virtual queuing were obvious to some, but it would take some time to demonstrate its power to increase customer satisfaction. A prolonged legal battle ensued. 6 Secrets for Boosting Customer Satisfaction in the Contact Center. VHT Sues Genesys for Infringing on its Virtual Queuing Technology.

Technology 108

Technology Technology Legal Contact Center 108

Taylor Reach Group

MARCH 26, 2019

To this point it has been generally accepted that it is the customer that defines Quality! Moving forward what is the most important aspect of customer satisfaction? Study after study has indicated that the most important factor in customer satisfaction is Resolution. Well, that is not necessary correct!!!

Contact Center 112

Contact Center Customer Satisfaction Legal Start-ups 112

Fonolo

OCTOBER 4, 2017

This agreement is called the “PSA” or Plan Support Agreement (an inscrutably bland legal acronym, if I ever saw one) and it basically says who’s getting how much of a haircut on which debt. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction. Making the Most of Customer Feedback.

Contact Center 173

Contact Center Legal Gaming Customer Satisfaction 173

Customer Bliss

AUGUST 15, 2017

Annette Höher-Bäuerle went from being internal legal counsel at the Thomas Cook Group to leading all of Customer Experience globally. In 2010, she decided to leave the legal field with the aim to move closer to the actual operations and to focus on putting the customer first. Episode Overview. Go for them.

Legal 81

Legal CX Business Administration Touchpoint 81

CallCare

MAY 14, 2024

Businesses commonly outsource various services, including IT support, human resources, marketing, accounting, customer service, legal services, and research and development. This continuous availability not only helps customer satisfaction but also boosts the company’s reputation.

Business Services 52

Business Services Legal Compliance Innovation 52

CSAT.AI

DECEMBER 16, 2021

Humanitarian issues and equality are key drivers for customer loyalty in the current climate. Bear in mind not all customers appreciate interacting with a customer service department in another country either. Customer perception is linked to customer satisfaction which is in turn linked to company success.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Retently

AUGUST 3, 2023

We’ll discuss how delivering a great customer experience can give you an unparalleled edge over your competitors and how you can capture emotional responses from users to accurately measure the quality of your customer experience. Customer Loyalty is Priceless “Customer Satisfaction is Worthless.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

ECXO

APRIL 13, 2023

Business models and culture – business practices and approaches to customer experience can vary across countries. For example, some may prioritise customer satisfaction as a key business objective, while others may focus more on price or product. The CX divide – what sets countries apart?

Customer Experience 156

Customer Experience CX Hospitality Hospitality 156

Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1.

Government 97

Government Social Media Artificial Intelligence Legal 97

CSAT.AI

FEBRUARY 6, 2019

From the GDPR website : “If you record phone calls you must fulfil any of the following conditions to ensure you are doing so legally: Receive consent from the individual(s) in the phone call to record. Justify the necessity of the recording, i.e. to fulfil a contract, or for legal requirements. I’d like to speak to a supervisor”.

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. To gauge customer satisfaction, they run a CSAT survey across multiple channels and receive 2,000+ open-ended responses. Manually analyzing them?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Customer Service Life

JANUARY 18, 2019

Depending on the industry, you’ll often hear acronyms like PII, PCI, and HIPAA, and failure to comply with these regulations, breeches security and trust with customers and results in significant legal problems for the company. If you haven’t done it, compare your quality scores to your customer satisfaction scores.

Customer Service 83

Customer Service Contact Center Legal Customer Satisfaction 83

The Customer Service Blog

DECEMBER 21, 2020

It should contain between 550 to 850 words and must be directly relevant to customer service, customer loyalty, or customer satisfaction. It needs to be completely honest and accurate, and the writer must accept full legal responsibility for what they have written. Your article must be unique and exclusive.

Legal 52

Legal Customer Loyalty Customer Satisfaction Customer Service 52

The Customer Service Blog

APRIL 1, 2021

The article should contain between 600 to 800 words and it must be directly relevant to customer service, customer loyalty, or customer satisfaction. The article must be completely honest and accurate, and the writer must accept full legal responsibility for what they have written.

Legal 52

Legal Customer Loyalty Customer Satisfaction Customer Service 52

The Customer Service Blog

NOVEMBER 11, 2021

The article should contain between 600 to 800 words and it must be directly relevant to customer service, customer loyalty, or customer satisfaction. The article must be completely honest and accurate, and the writer must accept full legal responsibility for what they have written.

Legal 52

Legal Customer Loyalty Customer Satisfaction Customer Service 52

Hodusoft

OCTOBER 4, 2023

Customer satisfaction: Cost-efficient communication can lead to faster response times and better customer service. Happy customers are more likely to return, refer others, and become loyal advocates for your brand. This helps in identifying which communication strategies are working and which need adjustment.

Compliance 105

Compliance Omnichannel Legal Real Estate 105

The Customer Service Blog

MAY 12, 2023

The article should contain roughly between 700 to 900 words (maximum 1,000) and it must be directly relevant to customer service, customer loyalty, or customer satisfaction. The article must be completely honest and accurate, and the writer must accept full legal responsibility for what they have written.

Legal 52

Legal Customer Loyalty Customer Satisfaction Customer Service 52

Lightico

JULY 2, 2024

The process is fraught with complexities, including the need to adhere to legal protocols, manage customer communications sensitively, and handle the logistical aspects of reclaiming vehicles. This not only improves efficiency but also enhances customer satisfaction by reducing wait times and ensuring accurate information is provided.

Compliance 52

Compliance Finance Data Entry Legal 52

CommBox

OCTOBER 29, 2021

The company’s AI-powered platform consolidates incoming support requests into a single inbox regardless of channel and enables customer support teams to interact with their customers much more efficiently, improving customer satisfaction. served as legal counsel to PSG, and Raz, Dlugin & Co. and Europe.”.

Omnichannel 52

Omnichannel Legal Social Media AI 52

Win the Customer

DECEMBER 13, 2023

Companies can develop products and services tailored to meet customer needs, leading to a competitive edge in the market. This tailoring of interactions enhances customer satisfaction, fostering long-term relationships and increasing brand loyalty. Repetitive tasks are automated, potentially leading to workforce reductions.

AI 69

AI Artificial Intelligence Customer Experience Predictive Analytics 69

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success.

CX 85

CX Compliance Artificial Intelligence AI 85

C3Centricity

NOVEMBER 16, 2014

In most companies interactions with customers are carefully scripted. The call centre metrics are designed for operational efficiency rather than customer satisfaction. However many find it useful to have key words and phrases written down as bullet points to act as an aide-memoire when speaking with customers.

Customer Service 89

Customer Service Social Media Legal Customer Satisfaction 89