Retently

FEBRUARY 9, 2024

These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Moreover, customer satisfaction surveys can turn satisfied and loyal customers into advocates for your brand. This data can inform future strategies to enhance overall customer satisfaction.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Intercom

DECEMBER 14, 2023

Let’s say a legal document. You can say to someone in your legal team, “Hey, I need a contract. That request will turn into 10 pages of legal stuff. And their legal team will be, “Yes, it does.” On the machine learning team, there’s another way of thinking about this. It’s got to do X, Y, and Z.”

AI 98

AI Start-ups Legal Technology 98

Aquire

FEBRUARY 2, 2022

Consider that more than half of customers abandon their purchases if they don’t find quick answers to their questions — so self-service is one of the most effective (and cost-effective) ways to facilitate conversions and reduce churn. Higher satisfaction. Finding answers quickly is a big factor for customer satisfaction.

Omnichannel 52

Omnichannel Engineering Legal Machine Learning 52

Qualtrics

APRIL 14, 2021

It means anyone in the organization – marketing, HR, R&D, client relations, and senior management – can all launch research with best-in-class surveys thanks to expert-designed templates for everything from customer satisfaction to product research. Legal concerns around data privacy and data protection including GDPR in Europe.

Artificial Intelligence 26

Artificial Intelligence Predictive Analytics Legal Machine Learning 26

Intercom

AUGUST 2, 2023

Lynn is the Chief Customer Officer of CX consultancy ClearAction. She began her journey in the CX field over 30 years ago by designing customer satisfaction methodologies, and went on to lead customer experience transformation at semiconductor manufacturer Applied Materials and teach marketing at the University of California. .

Innovation 52

Innovation CX Non-Profits AI 52

SugarCRM

NOVEMBER 7, 2023

With a set of advanced machine learning algorithms, such engines can analyze vast data points from previous interactions and generate new ones that are highly accurate and reliable. Customers today want fast and easy access to support , no matter the time of the day or how busy your support reps are.

B2B 26

B2B B2C E-commerce Engineering 26

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. We’ve been able to use Intercom to address the customer base, the questions we’re getting from them, at scale. That grew to 700, to 1000, up to 1400.

Start-ups 118

Start-ups Innovation Sales Legal 118

Hodusoft

MARCH 12, 2025

Regulatory Compliance Banks and financial institutions must comply with a wide range of regulations governing lending practices such as anti-money laundering (AML), Know Your Customer (KYC) requirements, and others specific to lending. ML helps in analyzing past customer behavior and predicting future actions or needs.

Contact Center 52

Contact Center AI Machine Learning Finance 52

Lumoa

JUNE 28, 2018

Chapter 1: Everyone and everything is customer experience. Customer-centricity is one of the core values of HubSpot. Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At It’s simple. concludes Michael. We're trying to improve our NPS target constantly.

NPS 60

NPS Net Promoter Score Touchpoint Customer Feedback 60